Andres Duran
North Richland Hills,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
2
2
years of professional experience
Work History
Sales Representative
Nusun Power
05.2024 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Representative
Panda Express
10.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Richland High School
5201 Holiday Lane E North Richland Hills, TX 7618003-2023
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Relationship Building
- Product and service knowledge
- Complex Problem-Solving
- Bilingual/Fluent in both Spanish and English
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
Nusun Power
05.2024 - 05.2024
Customer Service Representative
Panda Express
10.2022 - 04.2023
High School Diploma -
Richland High School
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