Andres Fernandez
Lake Placid,FL
Summary
Achieved a 95% customer retention rate by delivering outstanding service and industry knowledge. Enhanced operational efficiency in commercial laundry processes, providing clients with tailored solutions to their needs. Fostered strong relationships with customers, leading to increased satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Technical Laundry Consultant
Washing Systems (WSI)
2022.03 - Current
- Directed territory management initiatives to improve client retention and satisfaction.
- Administered monthly budget oversight and monitored expenses to ensure financial compliance.
- Provided comprehensive support to clients, ensuring adherence to company protocols and procedures.
Laundry Service Technician
Diamond Chemical Company
2019.05 - 2022.03
- Performed systematic checks and preventative measures on chemical injection units to minimize downtime and operational risks.
- Analyzed water samples and generated precise titration reports for regulatory compliance and quality assurance.
- Collaborated with plant management to enhance equipment performance and streamline wash process procedures.
- Designed and implemented surveys to gather insights for process improvement, cost analysis, and service protocol enhancement.
Territory Service Manager
Cleanse Tec
2018.08 - 2019.05
- Diagnosed and repaired issues in commercial dish machines and dispensing units, enhancing operational efficiency.
- Maintained comprehensive daily service logs and sales forms to facilitate performance tracking and reporting.
- Conducted regular stock inventory assessments and coordinated weekly purchase orders to ensure optimal supply levels at corporate office.
Service Technician
Power Play Arcade
2016.06 - 2018.08
- Diagnosed and repaired arcade gaming machines to ensure optimal performance.
- Conducted routine maintenance and inspections on equipment to prevent downtime.
- Collaborated with team members to troubleshoot technical issues efficiently.
- Implemented process improvements that enhanced service response times.
- Developed training materials for onboarding new service technicians.
- Streamlined inventory management processes for replacement parts and tools.
Bench Technician
Bright House Networks
2015.05 - 2016.06
- Diagnosed and repaired various telecommunications equipment to ensure optimal performance.
- Conducted thorough quality assurance tests on devices, verifying functionality and compliance with standards.
- Collaborated with cross-functional teams to troubleshoot complex technical issues effectively.
- Streamlined repair processes by implementing best practices and improving workflow efficiency.
Education
Associate of Science - Electronic Engineering
ECPI University
Newport News, VA01.2015
Associate of Applied Science - Computer Technology
ITT Technical Institute
Virginia Beach, VA01.2014
Skills
- Achieved streamlined project workflows by leveraging Word for documentation, Excel for data analysis, and PowerPoint for presentations Delivered high-quality materials that facilitated informed decision-making and enhanced team collaboration
- Conducted in-depth analysis of Milnor tunnel mechanisms to optimize performance and reliability
- Achieved high standards of cleanliness by effectively managing conventional washer operations Enhanced team productivity through streamlined laundry processes Improved equipment performance by establishing regular maintenance protocols
- Acquired knowledge and expertise efficiently to support team objectives
- Facilitated collaborative discussions to address complex problems and develop actionable resolutions
- Exhibited strong capacity to adjust strategies and approaches in response to evolving circumstances
- Engaged with Spanish-speaking audiences to promote inclusivity and improve communication within the organization
MILITARY EXPERIENCE
- United States Navy
- Airman
- USA, 2002-2006
Timeline
Technical Laundry Consultant
Washing Systems (WSI)
2022.03 - Current
Laundry Service Technician
Diamond Chemical Company
2019.05 - 2022.03
Territory Service Manager
Cleanse Tec
2018.08 - 2019.05
Service Technician
Power Play Arcade
2016.06 - 2018.08
Bench Technician
Bright House Networks
2015.05 - 2016.06
Associate of Science - Electronic Engineering
ECPI University
Associate of Applied Science - Computer Technology
ITT Technical Institute