Andres Garay
Richmond,VA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
15
15
years of professional experience
Work History
Shop Manager
Rivas Automotive
Richmond, VA
01.2020 - 06.2024
- Monitored staff performance and provided feedback and guidance as necessary.
- Ensured compliance with all relevant health, safety and security regulations.
- Resolved customer complaints promptly and professionally.
- Conducted regular stock takes to ensure accurate inventory records.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Maintained high standards of customer service throughout the store.
- Oversaw the recruitment, training and development of new staff members.
- Responded to customer inquiries in a timely manner.
- Tracked stock levels on a regular basis to avoid out-of-stock situations.
- Developed and implemented procedures for the efficient operation of the shop.
- Oversaw shop layout and merchandise display, enhancing shopping experience.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
Salesmen
Pleasant Hardware
Chesterfield, VA
10.2009 - 07.2019
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Provided personalized service to build relationships with customers.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Identified customer needs by asking questions and advising on best solutions.
Auto Body Repair Technician
Plaza AutoBody
Richmond, VA
10.2009 - 04.2019
- Welded replacement parts into place on the body frame when necessary.
- Identified parts that need to be replaced or repaired due to damage or wear.
- Aligned doors, hoods, trunks, bumpers, fenders, headlights and taillights according to manufacturer specifications.
- Disassembled vehicles before beginning repairs by removing all accessories like grills, mirrors and lights.
- Inspected vehicles after repairs were completed for accuracy of workmanship.
- Performed complete body repair and painting of vehicles, including minor dents, scratches, rust spots, and other blemishes.
- Covered bumpers, windows and trim with masking tape to prevent overspray or damage to adjacent areas.
Education
Associate of Arts - Autobody Technology
Nashville Auto Diesel College
Nashville, TN08-2009
High School Diploma -
Lloyd C. Bird High School
Chesterfield, VA06-2008
Skills
- Adaptability and Flexibility
- Process Improvements
- Goal Setting
- Organizational Skills
- Team building
- Team Collaboration
- Reliability
- Performance Improvement
- Inventory Management
- Customer Service Management
- Recruitment and hiring
- Customer Service
- Employee Motivation
- Customer Engagement
Languages
Spanish
Limited
Timeline
Shop Manager
Rivas Automotive
01.2020 - 06.2024
Salesmen
Pleasant Hardware
10.2009 - 07.2019
Auto Body Repair Technician
Plaza AutoBody
10.2009 - 04.2019
Associate of Arts - Autobody Technology
Nashville Auto Diesel College
High School Diploma -
Lloyd C. Bird High School