Stephanie Zavala
Oneonta,AL
Summary
Results-driven Shop Manager with extensive experience in customer service and problem-solving. Proficient in health and food safety regulations, ensuring a clean and welcoming environment while optimizing operational efficiency. Bilingual in Spanish and English, enhancing communication with diverse customers and effectively upselling menu items to boost sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shop Manager
Daylight Donuts
01.2018 - 10.2023
- Greeted Customers promptly and took orders to keep the traffic flow moving.
- Enforced appropriate food safety procedures and cleaning standards to maintain a clean, safe, and welcoming shop environment for both customers and employees.
- Provided excellent customer service by addressing customer inquiries and complaints with effective solutions while maintaining a positive store reputation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed strategies to reduce wait times and improve overall customer experience.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Upsold menu items effectively, increasing overall sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Oneonta High School
Oneonta, ALSkills
- Proficient in bilingual communication
- Problem Solving
- Customer service
- Adaptability and flexibility
- Patience and empathy
- Knowledge of health and food safety regulations
- Multitasking Abilities
- Cleaning and sanitization expertise
- POS system transaction processing
Certification
Alabama Food Handlers Card Training Certificate
Languages
Spanish
Native or Bilingual
Timeline
Shop Manager
Daylight Donuts
01.2018 - 10.2023
High School Diploma -
Oneonta High School