Imelda I. Reyes
Laredo
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Manager
Aramark Facilities Management @ Texas A&M International University
08.2024 - 10.2025
- Human Resources
- On Boarding, Interviewed for new hires, I-9
- Time Keeping and Time Correcting
- Assisted tradesmen with finding CE Courses and license renewal
- Assisted employees with health insurance renewal
- Accounts Payable
- Accounts Receivable
- Procurement
- Send PO’s to Vendors
- Weekly Projections
- Monthly Forecasting
- Tracked expenses on spreadsheets
- Weekly reports- expenses, payables, receivables, overtime
Office Manager
Compass Group, USA @ Texas A&M International University
03.2023 - 07.2024
- Human Resources
- On Boarding, Interviewed for new hires, I-9
- Time Keeping and Time Correcting
- Assisted tradesmen with finding CE Courses and license renewal
- Assisted employees with health insurance renewal
- Accounts Payable
- Accounts Receivable
- Procurement
- Send PO’s to Vendor
- Tracked expenses on spreadsheets
- Worked with project manager to bill University for completed projects on campus
Billing Manager – Head Optometric Assistant
Tran Vision Center
08.1998 - 03.2023
- Managed billing operations
- Managed insurance verifications
- Implemented and maintained electronic billing systems optimizing efficiency
- Billed and verified insurances using different electronic platforms
- Managed prior authorizations
- Analyzed and resolved billing discrepancies
- Posted payments and reconciled accounts
- Scheduled referrals
- Appeal and resubmit denials with success
- Mentor and train staff
- Assist doctor in exam room with foreign body removals
- Translated for doctor
- Schedule appointments
- Answer Phones
- Check patients in and out
- Teach new contact lens patients with insertion and removal of contacts
- Preliminary testing
- Electronic Medical Records
- Call in prescriptions to pharmacy
- Preformed special computerized testing for patients with eye diseases or ocular emergencies
- Submitted prior authorization for patient’s prescriptions
- Ordered contact lenses for patients and for stock
Education
High School Diploma -
Martin High School
Laredo, TX05-1994
Skills
- Team management
- Excel proficiency
- Proficient in Word
- Proficient in Microsoft Outlook
- Electronic medical records management
- Travel and expense reporting system
- Electronic billing management
- HIPAA compliance knowledge
- Analytical problem solving
- Effective communication
- Team leadership
- Proficient in bilingual communication
- Employee training
- Proficient in computer applications
- Problem-solving skills
- Strong organizational abilities
- Effective time management
- Budgeting and forecasting
- Language translation
- Adaptability to change
- Dependable in responsibilities
- Self-assured
- Proficient in managing multiple tasks
- Effective in dynamic work environments
- Effective delegation
Accomplishments
- Recognized by management for becoming a board member for the Admin Council which I helped update the Employee Handbook for the region.
Certification
- Notary Public, State of Texas June 2025 - Present
- Issued by The Secretary of State
Timeline
Office Manager
Aramark Facilities Management @ Texas A&M International University
08.2024 - 10.2025
Office Manager
Compass Group, USA @ Texas A&M International University
03.2023 - 07.2024
Billing Manager – Head Optometric Assistant
Tran Vision Center
08.1998 - 03.2023
High School Diploma -
Martin High School