Deborah Flie
Southfield,MI
Summary
To obtain a position within a progressive company that will use my skills, abilities and experience in a professional workplace, where I can grow within the company. Manage multiple tasks and projects simultaneously, prioritizing each for maximum effectiveness and efficiency. I am driven by new challenges and the desire to excel in all endeavors.
Overview
11
11
years of professional experience
Work History
Office Manager
Integrative Psychiatry Services
Bingham Farms, Michigan
10.2021 - Current
- Managed daily office operations and staff scheduling for mental health services.
- Supervised staff, organized schedules, and delegated tasks to optimize team operations.
- Implemented office procedures that enhanced workflow efficiency within the practice.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coordinated communication between medical staff and patients to streamline service delivery.
- Oversaw patient intake processes and maintained confidential medical records.
- Organized training sessions for new administrative staff on office policies.
- Maintained inventory of office supplies and ordered necessary materials timely.
- Assisted in billing processes by verifying insurance information and patient accounts.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed scheduling and allocated resources effectively.
Customer Service/Production Planner
Miba Hydramechanica
Sterling Heights, Michigan
04.2015 - 09.2021
- Point of contact for top revenue streaming customers (i.e. GKN, Caterpillar, John Deere).
- Scheduled production and shipments for automotive and large off-highway customers, ensuring timely delivery to meet client needs.
- Coordinated logistics scheduling for overseas and expedited shipments, optimizing delivery timelines for critical orders.
- Maintained spreadsheets and databases for customer orders and demand, streamlining order tracking and reporting.
- Assisted with sales goal forecasting by analyzing market trends and customer data.
Education
BUSINESS MANAGEMENT - communications, economics, marketing and advertising
YOUNGSTOWN STATE UNIVERSITY
01-2013
Skills
- Office administration
- Office Coordination
- Scheduling
- Document Management
- Data Management
- Database Management
- Billing
- Accounts Management
- Customer management
- Customer relations
- Vendor engagement
- Process Improvement
- Strategic Planning
- Financial Oversight
- Team leadership
- Team management
- Team supervision
- Staff training
- Time management
- Problem solving
- Data entry accuracy
- Data entry
- Relationship Building
- Effective communication
- Communication
- Policy management
- Office Suite proficiency
- Scheduling
- Billing
- Team supervision
Activities
- Love to Cook, Exercise and practice Yoga
- Daily walking/running
- Practice Healthy Living
Timeline
Office Manager
Integrative Psychiatry Services
10.2021 - Current
Customer Service/Production Planner
Miba Hydramechanica
04.2015 - 09.2021
BUSINESS MANAGEMENT - communications, economics, marketing and advertising
YOUNGSTOWN STATE UNIVERSITY