Dayana Cruz
Streetsboro,OH
Summary
Detail oriented with proven abilities in customer service, office operations, and vendor management. Committed to enhancing workflow efficiency and team productivity.
Overview
1
1
Language
9
9
years of professional experience
Work History
Office Manager
Poured Foundations of Ohio INC
Oakwood Village Ohio
11.2017 - Current
- Coordinated office operations to enhance workflow efficiency and productivity.
- Managed vendor relationships, ensuring timely delivery of supplies and services.
- Implemented filing systems to improve document retrieval and organization.
- Developed employee schedules to optimize staff allocation and resource management.
- Reviewed financial documents for accuracy, facilitating streamlined budgeting processes.
- Conducted training sessions for new hires on office protocols and software tools.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Sales Asociate
Aerie
Aurora, OH
10.2019 - 03.2021
- Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Collaborated with team members to achieve sales targets and maintain store presentation standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Dental Assistant
Dr. Robert Adornetto DDS
Brecksville, OH
08.2018 - 01.2019
- Assisted in preparing treatment rooms and patients for dental procedures.
- Operated dental equipment and instruments efficiently during patient care.
- Educated patients on oral hygiene practices and post-treatment care.
- Managed patient records and appointment scheduling using dental software systems.
Education
Bachelor of Business Administration - General Business
Kent State University
Kent, OH05-2023
High School Diploma -
Nordonia High School
Macedonia, OH05-2019
Registered Dental Assistant - Dental Assistant
Cuyahoga Valley Career Center
Brecksville05-2019
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Oral and written communication
- Invoice management
- Customer relations
- Scheduling and calendar management
- Administrative support
- Compensation management
- Financial record keeping
- Account reconciliation
- Document management
- Relationship building
- Scheduling
- Scheduling management
- Team management
- Employee training
- Team supervision
- Team training
- Office operations
Languages
Spanish
Timeline
Sales Asociate
Aerie
10.2019 - 03.2021
Dental Assistant
Dr. Robert Adornetto DDS
08.2018 - 01.2019
Office Manager
Poured Foundations of Ohio INC
11.2017 - Current
Bachelor of Business Administration - General Business
Kent State University
High School Diploma -
Nordonia High School
Registered Dental Assistant - Dental Assistant
Cuyahoga Valley Career Center