Andres Garcia
Downey
Summary
Dynamic Assistant Store Manager at Lids Hat World with a proven track record in enhancing customer experience and driving sales. Skilled in problem-solving and team leadership, I consistently exceeded performance targets while mentoring staff and implementing effective sales techniques. Committed to fostering a collaborative environment that boosts customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Lids Hat World
09.2022 - 01.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
Crew Team Member
Del Rio Lanes
04.2020 - 06.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Took bank drops to the front desk at the end of the night
Team Crew Member
Little Caesars Pizza
12.2019 - 02.2021
- Promoted teamwork through active listening and open communication, fostering a positive work culture among crew members.
- Restocked customer and crew areas with necessary supplies and rotated stock as required.
- Increased repeat business through exceptional customer service interactions that built strong relationships with patrons.
- Boosted customer satisfaction by consistently providing friendly, efficient service during peak hours.
- Developed time management skills to effectively handle multiple tasks simultaneously while maintaining attention to detail under pressure.
- Ensured compliance with health and safety regulations by conducting regular inspections of food storage areas and workstations.
Education
Bachelor of Arts - Communication Studies
California State University, Long Beach
Long Beach, CA05-2027
High School Diploma -
Downey High School
Downey 05-2022
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Attention to detail
- Relationship building and management
- Flexible schedule
- Team leadership
- Teamwork and collaboration
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Youth Development Programs
- Bible study
- Enjoy participating in weightlifting for overall physical and mental well-being
- Gym Workouts
- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Assistant Store Manager
Lids Hat World
09.2022 - 01.2025
Crew Team Member
Del Rio Lanes
04.2020 - 06.2022
Team Crew Member
Little Caesars Pizza
12.2019 - 02.2021
Bachelor of Arts - Communication Studies
California State University, Long Beach
High School Diploma -
Downey High School
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