Andres Garcia
United Healthcare
Miami
2
Languages
16
years of professional experience
Dynamic professional with extensive experience in customer service and complaint resolution, particularly at United Healthcare. Proven success in enhancing client retention through exceptional service and adept problem-solving skills. Expertise in decision-making and fostering collaboration, effectively managing high-stress situations to ensure customer satisfaction and loyalty.
Work History
Senior Provider Service Advocate
9 Years- Collaborated with team members to create a supportive and efficient work environment.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Utilized empathy and active listening to resolve customer frustrations and maintain positive interactions.
- Delivered exceptional service and maintained proactive communication to improve client retention.
Property Management Assistant
5 Months- Coordinated regular property inspections with property manager to uphold standards and proactively resolve issues.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved tenant complaints promptly by coordinating with repairmen and support services to ensure swift action.
Customer Service Representative
5 Years- Managed high-stress situations, maintaining professionalism while resolving disputes to ensure customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled escalated calls, achieving satisfactory resolutions that strengthened customer relationships and supported company goals.
- Responded to customer inquiries about products, services, and company information, facilitating informed decision-making.
Education
Associate of Arts - Graphic Design
Skills
Customer service background
Complaint handling
Servicing 50 States for Community and State plans
Complex Problem-solving
Decision-making skills
Trained in calls and chat
Accomplishments
- Helped on special projects to coach my team with issues and tips to improve their performance in relation to our new chat feature.
- Was part of the Pilot program when our chat feature was implemented.
Languages
English - Native or Bilingual
Spanish - Professional Working
Timeline
Senior Provider Service Advocate
United Healthcare
08.2017 - CurrentRead More
Property Management Assistant
Mount Elbert Limited
11.2015 - 04.2016Read More
Customer Service Representative
Best Buy
11.2010 - 11.2015Read More
Miami Dade College
Associate of Arts from Graphic Design
Read More