Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Andres Garcia

Miami,FL

Summary

Dynamic professional with a strong background in customer service and complaint handling, notably at United Healthcare. Proven ability to enhance client retention through exceptional service and complex problem-solving. Skilled in decision-making and fostering collaboration, while effectively managing high-stress situations to ensure customer satisfaction and loyalty.

Overview

15
15
years of professional experience

Work History

Senior Provider Service Advocate

United Healthcare
08.2017 - Current
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Enhanced client retention through exceptional service delivery and proactive communication.

Property Management Assistant

Mount Elbert Limited
11.2015 - 04.2016
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Customer Service Representative

Best Buy
11.2010 - 11.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Arts - Graphic Design

Miami Dade College
Miami, FL
05-2011

Skills

  • Decision-making skills
  • Customer service background
  • Complaint handling
  • Complex Problem-solving

Accomplishments

  • Helped on special projects to coach my team with issues and tips to Improve their performance in relation to our new chat feature.
  • Was part of the Pilot program when our chat feather was implemented.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Senior Provider Service Advocate

United Healthcare
08.2017 - Current

Property Management Assistant

Mount Elbert Limited
11.2015 - 04.2016

Customer Service Representative

Best Buy
11.2010 - 11.2015

Associate of Arts - Graphic Design

Miami Dade College

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