Andres Honorato
West New York,NJ
Summary
Enthusiastic professional with experience in guest relations and support roles within the hospitality industry. Skilled in time management and conflict resolution, consistently delivering exceptional service and fostering positive guest interactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server Assistant
IPic Theaters
Fort Lee, NJ
02.2026 - Current
- Supported servers in delivering food and beverages to guests, enhancing overall dining experience.
- Supported inventory management by restocking supplies as needed.
- Collaborated with kitchen staff to ensure timely meal preparation and service.
- Interacted with guests to address inquiries, ensuring satisfaction and fostering a welcoming atmosphere.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Coordinated with personnel to streamline task execution, contributing to efficient service flow.
- Demonstrated ability to multi-task by performing additional duties.
Lift Operator
BigSnow
East Rutherford, New Jersey
06.2025 - 02.2026
- Operated ski lifts to enhance guest experiences and ensure timely access to resort areas.
- Guided guests during the loading and unloading process on lifts.
- Communicated with team members to coordinate lift operations effectively.
- Collaborated with maintenance staff to report mechanical issues immediately.
- Built rapport with guests by sharing information on resort activities, improving their overall visit.
- Cleared snow around base area to maintain safe conditions for guests and staff.
- Maintained knowledge of rules, procedures and policies regarding operating and riding lifts.
Guest Experience Ambassador
BigSnow
East Rutherford, New Jersey
10.2024 - 04.2025
- Welcomed guests, providing tailored information on services and amenities to enhance their stay.
- Handled guest inquiries and resolved issues promptly, contributing to increased guest satisfaction.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Assisted in managing guest check-ins and check-outs efficiently.
- Facilitated communication between departments, ensuring a seamless and enjoyable guest experience.
- Collaborated with team members to maintain a clean and safe environment.
- Conducted training sessions for new Guest Experience Ambassadors to ensure service standards.
Education
Associate of Applied Science - Aviation
Bergen Community College
Paramus, NJ05-2027
High School Diploma -
Memorial High School
West New York, NJ06-2025
Skills
- Guest relations
- Customer service
- Effective communication
- Team collaboration
- Multitasking and organization
- Time management
- Attention to detail
- Adaptability and flexibility
- Conflict resolution
- Reliability
- Consistent performance
- Positive and friendly attitude
- Fast Learning Ability
- Language proficiency
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Driver's License
Timeline
Server Assistant
IPic Theaters
02.2026 - Current
Lift Operator
BigSnow
06.2025 - 02.2026
Guest Experience Ambassador
BigSnow
10.2024 - 04.2025
Associate of Applied Science - Aviation
Bergen Community College
High School Diploma -
Memorial High School