Andres Irias
Hayward,CA
Summary
Lead Service Specialist with experience in customer service, strong attention to details and the ability to deescalate situations. Efficient in supporting customer service teams by fixing customer complaints and assisting with maintaining the building. Basic Knowledge Mechanic with multiple years of using different tools along with exceptional diagnostic stick and troubleshooting skills. On line production associate capable of learning multiple skills in a fast paced environment. Ability to work long hours, stay sharp, and keep safety procedures in mind. As a trainer I've dove deeper into customer service to build connections with possible clients. Make in depth programs tailored to my clients. As well as adapting workouts to those clients or providing rehabilitation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Production Associate
Tesla
02.2023 - Current
- Supported production by performing routine tasks using standard procedures and equipment.
- Inspected final products to meet quality standards.
- Safely operate hand and power tools to complete repetitive tasks.
- Prepared materials for assembly work to keep workflows running smoothly.
- Participated in training sessions to enhance Knowledge
- Station Leader responsible for training 4 associates on production line.
Fitness Trainer
Fitness 19
Hayward, CA
02.2024 - 11.2025
- I made good relationships with clients through consistent conversations unrelated to selling.
- Treated minor injuries to a few clients who came in with injuries.
- Set up equipment and weights for use by the client.
- Tracked and updated individual fitness performance data consistently.
- I adapted workouts to suit my client, or due to the gym being crowded.
- I trained clients one-on-one and in groups to perform exercises and proper techniques.
- Demonstrated stretching techniques to improve circulation and reduce the risk of injury.
- Built connections to sell my skills to clients.
Lead Customer Service Specialist
Fitness 19
08.2022 - 01.2023
- Addressed around 30 calls daily for various internal and external customer questions and concerns regarding billing, status, and services.
- Trained, oversaw, and mentored 2 new team members.
- Planned schedules and workflows based on expected customer demands.
- Recommended products to customers, thoroughly explaining details.
- Reached out to customers after multiple completed sales to suggest additional service or product purchases and their needs or concerns.
- Stocked shelves and managed inventory
Mechanic Assistant
Nor Cal Tires
01.2019 - 07.2021
- Had ready access tools for superiors and parts prepped if needed for repair or maintenance.
- Conducted daily routine oil changes, tire rotations, and fluid replacements.
- Communicated accordingly with customers to gather information related to their vehicles.
Education
High School Diploma -
Moreau Catholic High School
Hayward, CA06.2021
Some College (No Degree) - Fire Science
Chabot College
Hayward, CASkills
- Call documentation
- Responding to difficult customers
- Customer service
- Selling products and services
- Interpretation and Translation Services
- Wiring
- Engine fluid checks
- Tire maintenance
- Hand and power tool operation
- Oil changes
- Minor repairs
- Fast-paced production and time management
- Quality Control
- Equipment Monitoring
- Exercise program design
- Client progress evaluation
- Service marketing
- Fitness instruction
Certification
- Issa Personal Training Certification
- First Aid and CPR through Red Cross
Languages
Spanish
Professional
Timeline
Fitness Trainer
Fitness 19
02.2024 - 11.2025
Production Associate
Tesla
02.2023 - Current
Lead Customer Service Specialist
Fitness 19
08.2022 - 01.2023
Mechanic Assistant
Nor Cal Tires
01.2019 - 07.2021
High School Diploma -
Moreau Catholic High School
Some College (No Degree) - Fire Science
Chabot College