Andres Macias
San Antonio,FL
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
03.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Rojo Tax Intern
Rojo Book Keeping
04.2014 - 03.2022
- Worked closely with team members to complete tasks efficiently under tight time constraints during peak periods of high workload demands.
- Streamlined tax processes by maintaining organized client files and documentation.
- Utilized tax-related software such as [Software] to prepare and process returns and research tax matters.
- Organized client tax documents to facilitate quick preparation of tax returns.
- Prepared workpapers, reconciliations, and schedules for efficient review by supervisors or managers.
- Contributed to successful client engagements by providing reliable support during busy season deadlines.
- Calculated local, state, federal and international taxes.
- Maintained detailed records of client communications, documenting any changes made to their account information or financial data accurately throughout the engagement process.
- Used [Software] to input and track tax information.
- Collaborated with senior tax professionals to identify potential tax-saving strategies for clients.
- Developed strong working relationships with clients through clear communication and excellent customer service skills.
Sales Associate
Vapolocity
02.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Montwood High School
El Paso, TX06.2011
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- Detail Oriented
- Superior customer service
- Surveillance
- Emergency Response
- Patrol operations
- Relationship building and management
- Security Screenings
- Fluent in Spanish
- Visitor tracking
- Threat Assessment
- Document Management
- Security Equipment Operation
Timeline
Security Officer
Allied Universal Security Services
03.2021 - Current
Sales Associate
Vapolocity
02.2020 - 03.2021
Rojo Tax Intern
Rojo Book Keeping
04.2014 - 03.2022
High School Diploma -
Montwood High School