Andres Menendez

Key Achievements:

• Successfully transitioned from Account Manager to Operations Manager, showcasing adaptability and leadership in navigating dynamic business challenges.
• Spearheaded the expansion of the department from 8 to 16 team members in 2022 (post-pandemic), demonstrating robust leadership and effective recruitment strategies.
• Surpassed revenue targets in 2022, outperforming the pre-pandemic fiscal year of 2019, showcasing adept management and agile market adaptation skills.
• Made significant contributions to the company's attractiveness, culminating in acquisition by an investor in 2023, underscoring the value of innovations and achievements.

Responsibilities:

• Maintain oversight of staff, scale operations effectively, and drive team expansion to meet increased business demands
• Mastered CRM systems to analyze complex datasets, optimizing resource allocation and sales strategies, resulting in improved team performance and heightened customer satisfaction
• Introduced and enforced modern communication tools such as automated emails, video conferencing (Zoom), and call recording for enhanced management, staff training, and service quality
• Exemplified proactive leadership during a pivotal corporate transition, ensuring seamless adaptation and laying the groundwork for future enterprise expansion
• Led a high-performing team, fostering a culture of innovation and resilience, thereby ensuring the company's continued prominence in the mobile food vendor industry.

Legacy:

• Positioned Roaming Hunger as an attractive investment opportunity through dedicated managerial excellence and forward-thinking initiatives.
• Established a robust foundation for continued growth post-acquisition, setting the stage for a promising future in 2023 and beyond.