Andres Nunez
Danville,AR
Summary
Accomplished Service Technician at Walmart Supercenter, adept in installation, repair, and preventive maintenance, with a keen attention to detail. Demonstrated excellence in fostering teamwork, enhancing safety protocols, and delivering superior customer service. Achieved significant improvements in operational efficiency and customer satisfaction, embodying a proactive and results-driven approach.
Overview
8
8
years of professional experience
Work History
Service Technician
Walmart Supercenter
05.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Personal Shopper
Walmart Supercenter
03.2018 - 05.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
Asset Protection Associate
Walmart Supercenter
04.2019 - 01.2020
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
Customer Host
Walmart Supercenter
05.2017 - 03.2018
- Improved store appearance by executing merchandising guidelines and maintaining visual displays.
- Communicated proactively with supervisors regarding any issues or concerns that arose during shifts.
- Assisted customers with product selections, improving overall shopping experience and driving sales growth.
- Greeted incoming customers and provided directions to different store locations.
- Monitored incoming and outgoing guests for signs of suspicious behavior.
- Kept entryways clean, neat and free of hazards such as excess water.
Cart Pusher
Walmart Supercenter
05.2016 - 05.2017
- Directed customers to appropriate areas in store to assist with locating products.
- Removed litter from parking lot, planters and cart storage areas.
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Assisted customers in loading groceries into cars.
- Gathered carts manually and with remote controlled cart pusher.
- Maintained friendly and enthusiastic attitude with focus on delivering quality customer service.
Education
High School Diploma -
Danville High School
Danville, AR05.2015
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Customer Service
- Flexible and Adaptable
- Safety Procedures Adherence
- Safety Management
- Teamwork and Collaboration
- Team building
Timeline
Service Technician
Walmart Supercenter
05.2023 - Current
Asset Protection Associate
Walmart Supercenter
04.2019 - 01.2020
Personal Shopper
Walmart Supercenter
03.2018 - 05.2023
Customer Host
Walmart Supercenter
05.2017 - 03.2018
Cart Pusher
Walmart Supercenter
05.2016 - 05.2017
High School Diploma -
Danville High School
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