Andres Nunez Quioto
New York
Summary
Strategic Process Lead adept at training and motivating team members to meet maximum potential. Successful at solution-oriented problem solving and critical thinking. Committed to streamlining processes and timely data entry.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Process Leader
ENEE
03.2019 - 09.2024
- Monitoring of indicators.
- Compliance with indicators.
- Development and management of personnel.
- Customer service.
- Application of policies and new business strategies.
- Technical unit for ENEE loss reduction, Honduras
Customer Service Analyst
Energy Company Honduras
08.2017 - 03.2017
- Analysis of jobs of managers and staff in charge.
- Monitoring of generated PQRs.
- Compliance with policies.
- Search of solutions to entered procedures.
Educator
AMDA International of Honduras
02.2013 - 03.2016
- Training processes for young people and adults.
- Organization planning execution and evaluation of community activities.
- Preparation of reports.
- Community meetings.
- Monitoring and evaluation processes.
- Review and management of statistics of the beneficiaries.
- Coordination with strategic partners.
Comprehensive Health Facilitator
World Vision
01.2010 - 11.2012
- Systematization of the experiences that occur in the health program.
- Coordination and execution of events with the purpose of providing periodic training to health volunteers.
- Promotion and community participation in planning processes, organization and search for solutions to health problems.
- Participate in the lifting of health proposals.
- Coordination and execution of basic sanitation works.
- Development of promotion, prevention and health care plans.
- Development of logical frameworks.
Education
Master's Degree - Project Management
Central American Technological University
Honduras07.2019
Bachelor - Management and Social Development
Metropolitan University of Honduras
Honduras12.2015
Skills
- Community engagement efforts
- Team leadership
- Software package administration
- Data interpretation
- Information processing
- Indicator monitoring
- Policy application
- Staff development
- Team collaboration
- Customer focus
- Technology integration
- Adaptability and flexibility
Personal Information
- Date of Birth: 03/01/87
- Driving License: D
Languages
- Inglés
- Español, Nativo
- Inglés, Intermedio
Activities
- Apprentice Musician
- Sports
- Writing and poetry
Certification
The judgment of Josef Silny & Associates,
Inc., International Education Consultants, that Mr. Nunez has
the equivalent of the U.S. degrees of Bachelor of Science in
Management and Social Development and Master of Business
Administration in Project Management earned at a regionally
accredite• 'nstit .n of higher education in the United States.
Inc., International Education Consultants, that Mr. Nunez has
the equivalent of the U.S. degrees of Bachelor of Science in
Management and Social Development and Master of Business
Administration in Project Management earned at a regionally
accredite• 'nstit .n of higher education in the United States.
Timeline
Customer Service Process Leader
ENEE
03.2019 - 09.2024
Customer Service Analyst
Energy Company Honduras
08.2017 - 03.2017
Educator
AMDA International of Honduras
02.2013 - 03.2016
Comprehensive Health Facilitator
World Vision
01.2010 - 11.2012
Master's Degree - Project Management
Central American Technological University
Bachelor - Management and Social Development
Metropolitan University of Honduras