Andres Obando
Ocoee,FL
Summary
Detail-oriented, motivated professional with strong organizational skills. Ability to make complex concepts easier to understand for diverse audiences and to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Trainer - Consumer Experience Center
AdventHealth
04.2023 - Current
- Training General Orientation, Physician Referrals (Specialist wayfinding) and Outpatient Scheduling (Imaging).
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions including presentation and training manuals.
- Mentored and couching new hires, resulting in stronger staff development and increased productivity.
- Cross-trained existing employees.
- Performed quality evaluation assessment for new hires and tenured employees.
- Coached new hires and tenured employees on best practices, providing constructive feedback to support their professional growth.
- Actively participating in taking phone calls during administrative days
Physician Referrals Agent - Consumer Exp Center
AdventHealth
02.2022 - 04.2023
- Manages a high incoming call volume from consumers, referring physicians and practices.
- Operates different databases, healthcare information systems and navigation tools while assisting consumers (EPIC, Five-9, Find-care, Online navigation tools)
- Schedules appointments requested, while partnering with internal departments and leaders to establish new patients
- Complete registration process for new patients as well of insurance verifications
- Analyze insurance plans, diagnosis CPT codes as well of benefits to ensure patients are connecting with providers meeting their plan of care needs.
Patient Financial Coordinator
Orlando Health
01.2021 - 01.2022
- Verified patient insurance eligibility and entered patient information into system using Epic.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits
- Imaged and scanned patient and registration documentation into electronic patient records
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Assistant Security Supervisor
AdventHealth
11.2017 - 01.2021
- Oversaw team of up to fifteen security officers and managed administrative duties, including scheduling, operations, and performance evaluations
- Trained and coached new hires to be successful within their first 90 days and provide ongoing training to all officers
- Assisted as Security trainer for Orlando main campus as well as other campuses within division.
Security Officer
AdventHealth
08.2016 - 10.2016
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Responded to fire alarms at facility fire alarm panels and to units both during actual alarms and drills
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Operations Manager
Southeast Airport Services
11.2014 - 07.2016
- Coordinated all department functions for team of 40+ employees including hiring and training
- Developed and implemented company's first employee manual outlining all proper business procedures and office policies
- Performed administration tasks such as filing, developing spreadsheets, faxing reports
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
Cloud Computing (CompTIA Cloud +) - Information Technology
Med Certs
06.2024
Technical Certificate Cybersecurity - Information Technology
Valencia College
12.2022
Technical Certificate Network Support - Information Technology
Valencia College
06.2022
Bachelor of Science: Organizational Management (Summa Cum Laude) -
Palm Beach Atlantic University
12.2015
Skills
- New Hire Training
- Time Management
- Self-Directed
- Call center experience
- Insurance industry experience
- Scheduling experience
- Network support
- Public Speaking
- Creative Problem-Solving
- Continuous Process Improvement
- Bilingual
Certification
Epic Certified Instructor (Cadence / Prelude)
Timeline
Trainer - Consumer Experience Center
AdventHealth
04.2023 - Current
Physician Referrals Agent - Consumer Exp Center
AdventHealth
02.2022 - 04.2023
Patient Financial Coordinator
Orlando Health
01.2021 - 01.2022
Assistant Security Supervisor
AdventHealth
11.2017 - 01.2021
Security Officer
AdventHealth
08.2016 - 10.2016
Operations Manager
Southeast Airport Services
11.2014 - 07.2016
Cloud Computing (CompTIA Cloud +) - Information Technology
Med Certs
Technical Certificate Cybersecurity - Information Technology
Valencia College
Technical Certificate Network Support - Information Technology
Valencia College
Bachelor of Science: Organizational Management (Summa Cum Laude) -
Palm Beach Atlantic University