Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andres Obando

Ocoee,FL

Summary

Detail-oriented, motivated professional with strong organizational skills. Ability to make complex concepts easier to understand for diverse audiences and to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Trainer - Consumer Experience Center

AdventHealth
04.2023 - Current
  • Training General Orientation, Physician Referrals (Specialist wayfinding) and Outpatient Scheduling (Imaging).
  • Collaborated with subject matter experts to create accurate and up-to-date content for training sessions including presentation and training manuals.
  • Mentored and couching new hires, resulting in stronger staff development and increased productivity.
  • Cross-trained existing employees.
  • Performed quality evaluation assessment for new hires and tenured employees.
  • Coached new hires and tenured employees on best practices, providing constructive feedback to support their professional growth.
  • Actively participating in taking phone calls during administrative days

Physician Referrals Agent - Consumer Exp Center

AdventHealth
02.2022 - 04.2023
  • Manages a high incoming call volume from consumers, referring physicians and practices.
  • Operates different databases, healthcare information systems and navigation tools while assisting consumers (EPIC, Five-9, Find-care, Online navigation tools)
  • Schedules appointments requested, while partnering with internal departments and leaders to establish new patients
  • Complete registration process for new patients as well of insurance verifications
  • Analyze insurance plans, diagnosis CPT codes as well of benefits to ensure patients are connecting with providers meeting their plan of care needs.

Patient Financial Coordinator

Orlando Health
01.2021 - 01.2022
  • Verified patient insurance eligibility and entered patient information into system using Epic.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits
  • Imaged and scanned patient and registration documentation into electronic patient records
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.

Assistant Security Supervisor

AdventHealth
11.2017 - 01.2021
  • Oversaw team of up to fifteen security officers and managed administrative duties, including scheduling, operations, and performance evaluations
  • Trained and coached new hires to be successful within their first 90 days and provide ongoing training to all officers
  • Assisted as Security trainer for Orlando main campus as well as other campuses within division.

Security Officer

AdventHealth
08.2016 - 10.2016
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Responded to fire alarms at facility fire alarm panels and to units both during actual alarms and drills
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Operations Manager

Southeast Airport Services
11.2014 - 07.2016
  • Coordinated all department functions for team of 40+ employees including hiring and training
  • Developed and implemented company's first employee manual outlining all proper business procedures and office policies
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Education

Cloud Computing (CompTIA Cloud +) - Information Technology

Med Certs
06.2024

Technical Certificate Cybersecurity - Information Technology

Valencia College
12.2022

Technical Certificate Network Support - Information Technology

Valencia College
06.2022

Bachelor of Science: Organizational Management (Summa Cum Laude) -

Palm Beach Atlantic University
12.2015

Skills

  • New Hire Training
  • Time Management
  • Self-Directed
  • Call center experience
  • Insurance industry experience
  • Scheduling experience
  • Network support
  • Public Speaking
  • Creative Problem-Solving
  • Continuous Process Improvement
  • Bilingual

Certification

Epic Certified Instructor (Cadence / Prelude)

Timeline

Trainer - Consumer Experience Center

AdventHealth
04.2023 - Current

Physician Referrals Agent - Consumer Exp Center

AdventHealth
02.2022 - 04.2023

Patient Financial Coordinator

Orlando Health
01.2021 - 01.2022

Assistant Security Supervisor

AdventHealth
11.2017 - 01.2021

Security Officer

AdventHealth
08.2016 - 10.2016

Operations Manager

Southeast Airport Services
11.2014 - 07.2016

Cloud Computing (CompTIA Cloud +) - Information Technology

Med Certs

Technical Certificate Cybersecurity - Information Technology

Valencia College

Technical Certificate Network Support - Information Technology

Valencia College

Bachelor of Science: Organizational Management (Summa Cum Laude) -

Palm Beach Atlantic University
Andres Obando