Andres Obando
Ocoee,FL
Summary
Skilled in facilitating complex processes for diverse audiences, including new and existing employees. Actively seeking opportunities to enhance employee and team performance through hands-on strategies. Committed to continuous process optimization and consistently go above and beyond. Quick learner, proactive, and forward thinker
Overview
9
9
years of professional experience
1
1
Certification
Work History
Trainer - Consumer Experience Center
AdventHealth
03.2023 - Current
- Monitored and reported trainees progress, introducing new learning tools to address individual needs
- Prepared and presented supplementary learning material to support structured lessons
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Assisted with developing effective training agendas based on department needs and objectives.
- Cross-trained existing employees.
Physician Referrals Agent - Consumer Exp Center
AdventHealth
02.2022 - 04.2023
- Manages a high incoming call volume from consumers, referring physicians and practices
- Operates different databases, healthcare information systems and navigation tools while assisting consumers (EPIC, Five-9, Find-care, Online navigation tools)
- Schedules appointments requested, while partnering with internal departments and leaders to establish new patients
- Complete registration process for new patients as well of insurance verifications
- Analyze insurance plans, diagnosis CPT codes as well of benefits to ensure patients are connecting with providers meeting their plan of care needs.
Patient Financial Coordinator
Orlando Health
01.2021 - 01.2022
- Verified patient insurance eligibility and entered patient information into system using Epic.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits
- Imaged and scanned patient and registration documentation into electronic patient records
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Assistant Security Supervisor
AdventHealth
11.2017 - 01.2021
- Oversaw team of up to fifteen security officers and managed administrative duties, including scheduling, operations, and performance evaluations
- Trained and coached new hires to be successful within their first 90 days and provide ongoing training to all officers
- Assisted as Security trainer for Orlando main campus as well as other campuses within division.
Security Officer
AdventHealth
08.2016 - 10.2016
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Responded to fire alarms at facility fire alarm panels and to units both during actual alarms and drills
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Operations Manager
Southeast Airport Services
11.2014 - 07.2016
- Coordinated all department functions for team of 40+ employees including hiring and training
- Developed and implemented company's first employee manual outlining all proper business procedures and office policies
- Performed administration tasks such as filing, developing spreadsheets, faxing reports
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
Cloud Computing (CompTIA Cloud +) - Information Technology
Med Certs
Orlando, FL03.2024
Technical Certificate Cybersecurity - Information Technology
Valencia College
Orlando, FL12.2022
Technical Certificate Network Support - Information Technology
Valencia College
Orlando, FL06.2022
Bachelor of Science: Organizational Management (Summa Cum Laude) -
Palm Beach Atlantic University
West Palm Beach, FL12.2015
Skills
- Group and Individual Instruction
- Training Material Updates
- New Hire Training
- Time Management
- Attention to Detail
- Self-Directed
- Network Security Oversight
- Experience With Linux
- Quick Learner
- Theoretical problem-solving experience
- Call center experience
- Insurance industry experience
- Scheduling experience
- Simultaneous translations experience
Skills
Excellent, Excellent, Excellent, Very Good, Very Good, Very Good, Excellent, Excellent
Certification
Epic Certified Instructor (Cadence / Prelude)
Timeline
Trainer - Consumer Experience Center
AdventHealth
03.2023 - Current
Physician Referrals Agent - Consumer Exp Center
AdventHealth
02.2022 - 04.2023
Patient Financial Coordinator
Orlando Health
01.2021 - 01.2022
Assistant Security Supervisor
AdventHealth
11.2017 - 01.2021
Security Officer
AdventHealth
08.2016 - 10.2016
Operations Manager
Southeast Airport Services
11.2014 - 07.2016
Cloud Computing (CompTIA Cloud +) - Information Technology
Med Certs
Technical Certificate Cybersecurity - Information Technology
Valencia College
Technical Certificate Network Support - Information Technology
Valencia College
Bachelor of Science: Organizational Management (Summa Cum Laude) -
Palm Beach Atlantic University