Lauren Smith
Claremore,OK
Summary
With 11 years of healthcare experience, I demonstrate strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop my professional skills. I bring a positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Consumer Experience Educator
Ascension Contact Center, National Training Team
03.2024 - Current
- As a training educator I am responsible for training new hires that come onto the contact center to learn their job across all markets that Ascension offers including 9 states.
- In 2024, I trained/assisted with training about 300-400 new associates. Outside of new associates I trained/assisted with training current associates on refresher courses for multiple Ascension programs.
- Trained on EHR systems, scheduling systems, soft skills, quality metrics, and other essential functions they may need to be able to perform well at their job.
- The training classes range from2-3 weeks at a time and in depth review of multiple healthcare/medical programs and databases.
- Assessed new hire performance and provided feedback to facilitate new hire success.
- Facilitated a positive learning environment, establishing clear expectations and a supportive culture.
- Supervisor: Jenean Chanhourack, Training and Education Manager
Consumer Support Sr. Care Navigator Specialist
Ascension Contact Center, Consumer Support
08.2022 - 03.2024
- Offers support through Ascension Web Chat online for multiple states across the Ascension network
- Communicates with patients, participants and staff to accurately schedule patients, answer any question, and address their concerns
- Perform clerical and reception duties associated with patient registration/scheduling
- Gather necessary patient information and enter into an appropriate database
- Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures
- Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources
- Within the scope of the job, it requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
- Supervisor: Tess Foster, Supervisor of Consumer Experience
Nursing Administrative Assistant & Data Analyst
Ascension St. John Owasso
09.2020 - 08.2022
- Report to the Chief Nursing Officer directly as well as several other managers/departments within the scope of Nursing
- Administrative duties such as data entry, invoicing, purchase orders, policy/document control, maintaining spreadsheets, collecting and analyzing data from multiple sources for the development of reports and statistical information
- Also reporting to all nursing department managers for assistance with department data and PI Projects
- Responsibilities include the same as above as well as compiling analytical and statistical reports as needed
- Formulating, defining and recommending scope and format of reports
- Oversee provision of management reports
- Reviewing information for accuracy and reconciling data on a regular basis
- Supervisor: Cathy Cunningham, Chief Nursing Officer
- Nursing Administrative Assistant and Data Analyst Positions combined as of September2020 - August2022
Data Analyst for Nursing / Statistical Secretary
Ascension St. John Owasso
05.2016 - 09.2020
- Collecting and analyzing data from multiple sources for the development of reports, statistical information, creating and maintaining multiple spreadsheets of data/statistics
- Responsibilities include compiling analytical and statistical reports as needed
- Formulating, defining and recommending scope and format of reports
- Oversee provision of management reports
- Reviewing information for accuracy and reconciling data on a regular basis
- Creates presentations/compiles data for department meetings, as well as helps with all the outlying facilities as needed.
SR. Patient Access Specialist
Ascension St. John Owasso
08.2013 - 05.2016
- Started in the ER, primarily responsible for general admission, emergency room admission and experience, assembly of appropriate paperwork, collection of insurance co-payments, accurate collection of patient information, screening phone calls, answering phones, greeting customers, collection of copays and cross trained in all areas of patient access
- Transferred to SJO Business Office doing similar job functions as previously mentioned, along with obtaining the SR
- Title while performing more job duties - such as “Admission Notifications”
- Which involved calling insurance companies in a timely manner about the admitted patients to the facility for the insurance to give authorization for their stay, as well as keeping an Excel log for all this information
- This involved giving details such as insurance, ICD-10 codes, CPT Codes, dates of service, and authorization information.
Education
Healthcare Management
University of Oklahoma
Online01-2027
Hospitality and Tourism Management
Northeastern State University
01.2013
Diploma - undefined
Skiatook High School
01.2010
Skills
- Proficiency/Experience in: Google Suite programs, Microsoft programs, multiple EHR Systems such as Cerner, EPIC, Athena, DASH, and other Ascension network programs/databases such as Salesforce, Genesys Cloud, and Tableau
- Great Communication Skills with Training in Soft Skills
- Cultural awareness
- Time Management
- Team collaboration
- Prioritization Skills with multiple projects going at the same time
- Multi-Tasking
- Creativity and Flexibility
- Data Entry/Data Compilation
- Organizing Skills
- Ability to quickly learn software's and programs I am not familiar with
- Adapt well to change
- Work well in both group and individual settings
- Experience with a remote working environment
Timeline
Consumer Experience Educator
Ascension Contact Center, National Training Team
03.2024 - Current
Consumer Support Sr. Care Navigator Specialist
Ascension Contact Center, Consumer Support
08.2022 - 03.2024
Nursing Administrative Assistant & Data Analyst
Ascension St. John Owasso
09.2020 - 08.2022
Data Analyst for Nursing / Statistical Secretary
Ascension St. John Owasso
05.2016 - 09.2020
SR. Patient Access Specialist
Ascension St. John Owasso
08.2013 - 05.2016
Hospitality and Tourism Management
Northeastern State University
Diploma - undefined
Skiatook High School
Healthcare Management
University of Oklahoma
Similar Profiles
Mariah JohnsonMariah Johnson
Legal Administrative Specialist at Veteran Affairs VBA NCC ( National Contact Center)Legal Administrative Specialist at Veteran Affairs VBA NCC ( National Contact Center)
ABDALLA ELTEGANIABDALLA ELTEGANI
Planning Manager at National Training Center for StudentPlanning Manager at National Training Center for Student
Edward ThomasEdward Thomas
Front Desk Associate at National Training CenterFront Desk Associate at National Training Center