Constantina Kladis
Plainfield,IL
Summary
Enthusiastic and efficient professional seeking opportunity as an Administrative Assistant. Tangible leadership experience in various departments at Edward Hospital in Naperville. Self-motivated team- player with excellent communication skills and attention to detail.
Resourceful Coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering 20 years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.
Overview
32
32
years of professional experience
Work History
Consumer Experience Specialist
UChicago Medicine Advent Health
Lagrange , IL
01.2024 - Current
- Created and implemented training programs to ensure employees were up-to-date on company policies and procedures.
- Developed and maintained job descriptions for all positions in the organization.
- Conducted performance evaluations, tracked employee attendance records, and monitored employee productivity levels.
- Developed strategies to improve workplace morale through recognition programs and incentives.
- Created, updated, and managed schedules for multiple providers across various departments.
- Coordinated with other departments to ensure timely appointment availability.
- Assisted in resolving conflicts between patients' needs and provider's availability.
- Answered incoming calls from patients regarding appointments or changes to their schedule.
- Provided assistance with the registration process for new patients, including insurance verification.
- Maintained accurate records of patient demographics, insurance information, and appointment data in the database system.
- Responded promptly to inquiries from staff members about scheduling issues or concerns.
- Monitored daily workflow to identify any potential scheduling problems before they occurred.
- Tracked provider utilization statistics for use in future planning and resource allocation decisions.
- Generated reports on patient visits and cancellations as requested by management.
- Resolved conflicts between physicians' schedules and patient appointments.
- Communicated effectively with both internal and external customers to provide a positive experience.
- Assessed patient needs and offered appropriate referrals when necessary.
- Utilized computer software programs such as Microsoft Office Suite to prepare documents related to scheduling activities.
- Adhered strictly to HIPAA regulations while handling confidential patient information.
- Reviewed physician orders for accuracy prior to entering into the system.
- Performed data entry tasks accurately and efficiently within established timelines.
- Worked collaboratively with other departments in order to maintain an efficient workflow throughout the organization.
- Provided ongoing training sessions for new employees on proper scheduling procedures.
- Assisted patients with canceling and rescheduling appointments.
- Instructed patients regarding how to prepare for appointments.
- Coordinated appointments with customers and staff members according to availability.
- Answered phone calls and took messages for staff members.
- Updated patient information in databases and adhered to confidentiality requirements.
- Followed up with patients and confirmed appointments.
- Routed calls and correspondence to appropriate medical staff.
- Prevented double bookings and set aside appropriate time in between appointments.
- Adjusted appointments according to priority and tracked appointment durations.
- Reviewed insurance information with patients and processed copays.
- Informed patients regarding needed medical tests and procedures.
- Assisted patients in navigating healthcare services by providing information on available medical procedures and specialists.
- Developed and maintained scheduling templates and guidelines to improve efficiency.
- Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
- Supported telehealth service scheduling, expanding access to medical consultations.
- Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
- Handled incoming calls and inquiries from patients, providing timely and accurate information.
- Ensured compliance with facility policies and procedures related to patient scheduling.
- Coordinated with insurance companies to verify coverage and obtain necessary pre-authorizations.
- Processed patient referrals to specialists, coordinating appointments and information transfer.
- Provided administrative support to medical staff, including document preparation and patient communication.
- Communicated effectively with patients regarding appointment details, preparation instructions, and follow-up care.
- Updated patient records with appointment and billing information promptly.
- Conducted patient satisfaction surveys to identify areas for service improvement.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Facilitated emergency appointment requests, prioritizing patient care needs.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Developed and maintained scheduling system procedures to ensure accuracy of patient information.
PATIENT ACCESS SERVICE REPRESENTATIVE/LEAD PATIENT ACCESS SERVICE REPRESENTATIVE
EDWARD HOSPITAL
NAPERVILLE, IL
12.2004 - 01.2024
- Pre-Registration/Registration functions for outpatient and emergency department
- Schedule patients for outpatient testing; register surgery, ECT patients; capture patient payment
- Interact with patients in cordial, charismatic manner to ensure customer satisfaction
- Inform patients of hospital’s revenue cycle; explain various payment options
- Implement new ED Express Process
- Collect and analyze records, demographic insurance, financial and clinical data from multiple sources
- Trained more than 30 new employees
- Voted as department Team Player by co-workers
- Experience in first, afternoon, night, weekend, and on-call shifts
- Worked at various locations, including Main Hospital ER Department, Corporate Health, Bolingbrook
IMAGING CLINICAL ASSISTANT
EDWARD HOSPITAL
NAPERVILLE, IL
09.2009 - 01.2010
- Practiced sound knowledge of all imaging procedures, safety-related issues, and protocols
- Experience with system used to order tests and create discs for patients
- Worked with technicians in radiology department and accrued coordinator experience
- Assisted technicians and radiologists in Mammography and Radiology Departments
- Utilized excellent communication skills to interact with patients and escort them to appropriate areas
- Informed departments of patient additions and changes to schedule
- Ordered tests and supplies ;(PACS system) performed basic clinical duties.
CUSTOMER SERVICE REPRESENTATIVE
AAA
01.1998 - 01.1999
- Answered inbound customer service inquiries for Montgomery Ward Auto Club, Roadside
- Assistance, and shop-at-home functions
- Dispatched appropriate tow company for emergency situations
- Answered billing inquiries and handled cash collections for product purchasing
- Trained more than 20 new employees; team leader in
THE SIGNATURE GROUP
SCHAUMBURG, IL
01.1993 - 01.1999
Consumer Experience Specialist
UChicago Medicine Advent Health
LaGrange, IL
01.2024 - Current
Education
SOUTH SUBURBAN COLLEGE
06.1993
Skills
- Patient Relations
- Data Collection
- Patient Scheduling
- Patient Registration
- Medical Records
- Employee Training
- SOFTWARE/SPECIAL SKILLS
- Hospital Meditech Experience
- Data Entry Experience
- Microsoft Word
- Microsoft Excel
- 75-80 WPM
- Financial Management
- Invoice Processing
- Payments Experience
- Invoicing Expertise
- Payment Posting
- Claims Processing
- Accounts Receivable Expertise
- Medical Billing and Collections
- Customer Engagement
- Collections
- Bill Payment
- New Hire Training
- HIPAA Compliance
- Filing and Recordkeeping
- Insurance Practices
- Patient Education
- Office Administration
- Patient Care Coordination
Languages
Timeline
Consumer Experience Specialist
UChicago Medicine Advent Health
01.2024 - Current
Consumer Experience Specialist
UChicago Medicine Advent Health
01.2024 - Current
IMAGING CLINICAL ASSISTANT
EDWARD HOSPITAL
09.2009 - 01.2010
PATIENT ACCESS SERVICE REPRESENTATIVE/LEAD PATIENT ACCESS SERVICE REPRESENTATIVE
EDWARD HOSPITAL
12.2004 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE
AAA
01.1998 - 01.1999
THE SIGNATURE GROUP
01.1993 - 01.1999
SOUTH SUBURBAN COLLEGE