Kaitlyn Witthar
Springfield,United States
Summary
Resourceful marketing specialist known for high productivity and efficient task completion. Specializes in customer relationship management, problem-solving, and communication strategies. Excel in empathy, teamwork, and adaptability, ensuring seamless experiences for all.
Overview
3
3
years of professional experience
Work History
Consumer Experience Specialist
OakStar Bank
Springfield, MO
05.2023 - 04.2024
- Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
- Conveyed customer needs and preferences to design and production departments.
- Advised managers on disciplinary actions when needed while ensuring fairness across the board.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
Shift Lead
Smoothie King
Springfield, MO
05.2021 - 04.2023
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Managed daily workflow and scheduled staff for adequate coverage.
- Supervised staff during shift changes and ensured transition went smoothly.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Responded to customer inquiries and complaints in a professional manner.
Education
Integrated Business And Marketing
Drury University
Springfield, MO05-2025
High School Diploma -
Springfield Catholic High School
Springfield, MO05-2021
Skills
- Communications management
- Satisfaction measurement
- Digital media
- Audience engagement techniques
- Consumer buying habits
- Marketing strategy
- Team collaboration
- Time management abilities
- Adaptability and flexibility
- Effective communication
- Content creation
- Organizational skills
- Interpersonal skills
- Brand development
- Public and media relations
- Influencer marketing
- Attention to detail
Accomplishments
- Member of National Honors Society (2019-2021)
- 4-year honor roll high school student (2017-2021)
- Graduated Summa Cum Laude (2021)
- 4-year varsity volleyball high school athlete (2017-2020)
- Volleyball State Finalist (2020)
- Academic All-State Honors (2020)
- 2x All-District Honors (2019-2020)
- Served as my Sorority's Director of Service and Philanthropy (2023)
- Two Years of College Athletics
Timeline
Consumer Experience Specialist
OakStar Bank
05.2023 - 04.2024
Shift Lead
Smoothie King
05.2021 - 04.2023
Integrated Business And Marketing
Drury University
High School Diploma -
Springfield Catholic High School
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