Dawn Leyba
Pueblo West,CO
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Consumer Experience Specialist
AdventHealth
Puebo , CO
12.2023 - Current
- Scheduled appointments for clients and customers, ensuring an appropriate amount of time was allotted for each appointment.
- Provided assistance with the registration process for new patients, including insurance verification.
- Maintained accurate records of patient demographics, insurance information, and appointment data in the database system.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Used Epic to document calls and schedule appointments.
Financial Aid Representative
IntelliTec College Pueblo
Pueblo, CO
01.2023 - 12.2023
- Assisted students in filling out financial aid applications and verifying accuracy of information.
- Provided guidance to students regarding the various types of financial aid available and eligibility criteria.
- Calculated estimated cost of attendance for students based on their individual circumstances.
- Maintained records of all financial aid awards, including grants, scholarships, and loans.
- Collaborated with internal departments such as Student Accounts and Admissions to ensure accuracy in awarding funds and meeting deadlines.
Lead Lab Assistant / Outreach and Enrollment Rep
Pueblo Community Health Center
Pueblo, CO
09.2005 - 07.2018
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Monitored inventory levels of supplies used in phlebotomy services.
- Performed quality control tests on collected specimens.
- Assisted in the training of new phlebotomists.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Conducted initial eligibility screenings for Medicaid applicants.
- Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
Education
Medical Assisting
IntelliTec College - Pueblo
Pueblo, CO05-2025
Certifiate - Certified Nursing Assistant
IntelliTec College - Pueblo
Pueblo, CO05-2022
Phlebotomy
Pueblo Community College
Pueblo05-2001
Skills
- Infection Control
- Specimen Preparation
- Venipuncture
- Paperwork Processing
- Data Entry
- HIPAA Compliance
- Direct Patient Care
- Mobility Assistance
- Patient Care
- Toileting assistance
- Specimen Collection
- Geriatric Care
- EHR Management
- Patient Assessments
- Collecting vital signs
- Inventory Management
- Patient Scheduling
- Phlebotomy
- Lab Equipment Operation
- CPR
- Sterile technique
Certification
- CPR, BLS, AED
- CNA
- ASCP Certified Phlebotomy Technician
References
References available upon request.
Timeline
Consumer Experience Specialist
AdventHealth
12.2023 - Current
Financial Aid Representative
IntelliTec College Pueblo
01.2023 - 12.2023
Lead Lab Assistant / Outreach and Enrollment Rep
Pueblo Community Health Center
09.2005 - 07.2018
Medical Assisting
IntelliTec College - Pueblo
Certifiate - Certified Nursing Assistant
IntelliTec College - Pueblo
Phlebotomy
Pueblo Community College