Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Elizabeth Belery

Orlando,FL

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Consumer Experience Specialist

AdventHealth
Orlando, FL
01.2025 - Current
  • Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Completed registrations for laboratory work, surgical procedures and radiology.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Customer Service Representative

TTEC
Orlando, FL
11.2020 - 11.2024
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Medical Service Representative

United Healthcare (TTEC)
Orlando, FL
06.2022 - 06.2024
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Instructed patients on policies and required actions for different types of appointments and procedures.

Education

Bachelor of Science -

Herzing University
Orlando, FL
12-2028

High School Diploma -

Edgewater High School
Orlando, FL
06-2016

Skills

  • Communication skills
  • Time management
  • Team collaboration
  • Multitasking
  • Professionalism
  • Empathy
  • Adaptability
  • Active listening

Languages

English
Professional
Creole
Professional

Certification

  • CNA
  • BLS
  • MED TECH

Timeline

Consumer Experience Specialist

AdventHealth
01.2025 - Current

Medical Service Representative

United Healthcare (TTEC)
06.2022 - 06.2024

Customer Service Representative

TTEC
11.2020 - 11.2024

Bachelor of Science -

Herzing University

High School Diploma -

Edgewater High School

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