Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Work Availability
Work Preference
Software
Languages
Timeline
RegisteredNurse
Josuely Garcia-Cruz

Josuely Garcia-Cruz

Referral coordinator
Orlando,FL

Summary

Perform efficiently, offer and develop all my knowledge and abilities, achieving excellent results in work and in the designated area, as well as acquiring invaluable experience in the company for which you work.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Consumer Experience Specialist

AdventHealth Corporate
Orlando, FL
06.2023 - Current
  • The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC).
  • Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards.
  • The frontline Representative reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.

Development Team Lead

Walmart
Orlando, FL
11.2019 - 06.2023
  • ASSIST THE CUSTOMER AND ATTEND TO ANY COMPLAINT, I am responsible for monitoring that the cashiers are doing the processes.
  • I am responsible at my job for making the deposits and closing the day's accounting.

Medical Billing Specialist

Orlando medical health physician
Orlando, FL
11.2019 - 11.2020
  • The medical receptionist Answers the phone, schedules medical appointments, calls to confirm appointments, and checks in patients.

Pre Kindergarten Teacher

Good Homes Alliance
Ocoee, FL
08.2014 - 10.2019
  • Specialist in the application of didactic methods for interactive learning.
  • I have skills to educate children with concentration difficulties and I make all classes much more enjoyable.

Medical Assistant

POLICLINICA DEL SUR
Juana Díaz, PR
05.2007 - 06.2013
  • The medical receptionist Answers the phone, schedules medical appointments, calls to confirm appointments, and checks in patients.

Education

Bachelor's degree - Health Science And Wellness

Rasmussen University
Orlando, FL
05.2025 - Current

Associate - MEDICAL BILLING AND CODING

Florida Technical College
09.2020

Associate - PHARMACY TECHNICIAN

National University
01.2013

Bachelor's - LAND SURVEYING AND GEOSPACIAL

Polytechnic University of Puerto Rico
01.2012

Skills

  • Bank reconciliation
  • Attention to detail
  • Accountancy
  • Accounts payable
  • Account reconciliation
  • Auditing
  • Closing
  • Call center
  • Communication skills
  • Accounts receivable
  • Medical receptionist
  • Medical billing
  • Medical coding
  • QuickBooks
  • Financial report writing
  • EMR systems
  • Financial statement preparation
  • CPT coding
  • Tax experience
  • Epic
  • Accounting
  • General Ledger Accounting

Certification

  • Teaching Certification
  • CCMA Certification

Accomplishments

  • Supervised team of 65 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybrid

Important To Me

Work from home optionPaid sick leaveWork-life balanceFlexible work hoursPersonal development programsPaid time off401k matchCompany CultureTeam Building / Company Retreats

Software

Epic

Microsoft

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bachelor's degree - Health Science And Wellness

Rasmussen University
05.2025 - Current

Consumer Experience Specialist

AdventHealth Corporate
06.2023 - Current

Development Team Lead

Walmart
11.2019 - 06.2023

Medical Billing Specialist

Orlando medical health physician
11.2019 - 11.2020

Pre Kindergarten Teacher

Good Homes Alliance
08.2014 - 10.2019

Medical Assistant

POLICLINICA DEL SUR
05.2007 - 06.2013

Associate - MEDICAL BILLING AND CODING

Florida Technical College

Associate - PHARMACY TECHNICIAN

National University

Bachelor's - LAND SURVEYING AND GEOSPACIAL

Polytechnic University of Puerto Rico

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