ANDRES ONA
Hialeah,FL
Summary
Highly disciplined and adaptable professional with over years of honorable service in the U.S. Marine Corps combined with experience as an Asylum Officer, bringing strong skills in safety, communication, and cultural sensitivity. Trained extensively in emergency procedures, conflict resolution, and high pressure decision making. Experienced in working with diverse populations, demonstrating empathy, discretion, and professionalism in sensitive situations. Proven ability to deliver clear instructions, remain calm under stress, and work collaboratively in team-driven environments. Committed to providing exceptional customer service while maintaining the highest standards of safety and care.
Overview
7
7
years of professional experience
Work History
Asylum Officer
United States Citizenship and Immigration Services
10.2024 - Current
- Demonstrated exceptional interpersonal and communication skills through daily interactions with individuals from diverse cultural and linguistic backgrounds.
- Coordinated with federal agencies and multidisciplinary teams to ensure accurate documentation, confidentiality, and procedural compliance.
- Excelled in providing exceptional customer service and support to individuals in need, anticipating concerns and addressing them proactively.
- Utilized conflict resolution techniques to de-escalate tense situations and foster a cooperative and respectful atmosphere.
- Maintained a calm and professional demeanor in high-pressure and emotionally charged situations, ensuring safety and support for vulnerable individuals.
Team Member/Supervisor
United States Marine Corps
08.2018 - 08.2022
- Supervised and led diverse teams in high-stakes, fast-paced environments, ensuring mission success through strong communication and coordination.
- Trained in flight safety along with emergency response protocols, including evacuation procedures, first aid, and hazard mitigation.
- Maintained composure and provided clear direction during emergencies, demonstrating calm leadership under pressure.
- Developed presentations and methods of implementing risk management policies and procedures for department.
- Trained and mentored team members in operational readiness, conflict resolution, and effective interpersonal communication.
- Demonstrated adaptability and patience to maintain excellent customer service while interacting with diverse groups in challenging and multicultural environments.
Education
Master of Arts - Public Administration
Barry University
Miami Shores, FL07-2026
Bachelor of Arts - International Relations
Florida International University
Miami, FL05.2024
Skills
- Analytical Thinking
- Teamwork and cooperation
- Problem Solving
- Strong Oral Communication
- Customer service
- Conflict mediation
- Company policy adherence
- Professional appearance
- Flight safety
- Conflict resolution
- Emergency response coordination
Student Organizations
Phi Alpha Delta Pre-Law Fraternity, Miami, FL September 22 - May 2024
- Participated in community service initiatives, reinforcing a commitment to serving others with empathy, respect, and professionalism.
- Represented the organization in networking and public-facing events, practicing professional communication and positive interpersonal interactions.
- Collaborated with a diverse group of members to plan and coordinate professional development events, enhancing teamwork and organizational skills in fast-paced environments.
- Provided support for recruitment department in assisting with applicant inquiries, new member orientation, and application processing, demonstrating strong customer service aptitude.
Awards
- Dean's List for 3 Semesters
- Employee of the Quarter (Spring 2021) for department of 40+ employees
Languages
English (Native)
Native or Bilingual
Spanish (Native)
Native or Bilingual
Timeline
Asylum Officer
United States Citizenship and Immigration Services
10.2024 - Current
Team Member/Supervisor
United States Marine Corps
08.2018 - 08.2022
Master of Arts - Public Administration
Barry University
Bachelor of Arts - International Relations
Florida International University
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