Andres Paniagua
Tampa,FL
Summary
Experienced professional with over 2 years in a fast-paced financial institution. Demonstrated success in surpassing quarterly targets and meeting customer needs. Proficient in cultivating and sustaining strong client relationships, delivering comprehensive financial advice, and resolving intricate banking challenges.
Overview
7
7
years of professional experience
Work History
Member Advocate
Suncoast Credit Union
Tampa, FL
03.2023 - Current
- Greet and welcome members to the credit union branch providing excellent member service throughout interactions
- Identify ways to improve members’ financial life
- Present and advise members, or prospective members, about Suncoast Credit Union financial products and services to meet their financial needs
- Provide answers to members’ questions
- Solve problems regarding members’ financial needs by listening to details, collecting data, securing answers, and reporting results to the inquiring party
Retail Assistant Manager
T-mobile TPR
Clearwater, FL
04.2021 - Current
- Complete thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegate work to staff, setting priorities and goals.
- Identify business issues, creating customized solutions for individual problems.
- Coach staff on strategies to enhance performance and improve customer relations.
- Recruited and trained new employees to meet job requirements.
Mobile Event Expert
T-Mobile Corporation
Clearwater, FL
10.2017 - 12.2019
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Implemented company guiding principles to interact with co-workers, building friendly and productive team environment without conflict.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
Education
Some College (No Degree) -
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
- Goal Setting
- Work Planning and Prioritization
- Performance Tracking and Evaluation
- Administration and Reporting
- Hiring and Training
- Employee Coaching and Motivation
Languages
English
Professional
Spanish
Native/ Bilingual
Education and Training
Ongoing Trainings to become Senior MA.
Timeline
Member Advocate
Suncoast Credit Union
03.2023 - Current
Retail Assistant Manager
T-mobile TPR
04.2021 - Current
Mobile Event Expert
T-Mobile Corporation
10.2017 - 12.2019
Some College (No Degree) -
New York City College of Technology of The City University of New York