Hilary Wilson
Lynnwood,WA
Summary
Dynamic professional with proven sales experience at Qualstar Credit Union, adept at optimizing onboarding processes and enhancing member satisfaction. Skilled in service sales and effective communication, I excel in addressing member inquiries and resolving issues, ensuring efficient transactions and fostering strong relationships. Committed to achieving sales objectives and delivering exceptional service.
I have been successful with my sales while at Qualstar, during my first year in 2024 I had the most Visa sales within the credit union, also making the “Top 10” in new money sales with 670K. In 2025 I was in the “Top 3” with 1.85 million in sales. I continuously hit or exceed my monthly goals while creating lasting relationships with members for repeat lending needs.
Overview
2026
2026
years of professional experience
Work History
Lending Member Advocate 3
Qualstar Credit Union
Bothell, WA
2024 - Current
- Developed strong relationships with members, fostering trust and loyalty to the organization.
- Educated members on available resources and services, increasing their engagement with the organization.
- Processed loan applications, ensuring accuracy and compliance with credit union policies.
- Provided exceptional member service by addressing inquiries and resolving issues efficiently.
- Assisted members in navigating various credit union products and services to enhance satisfaction.
- Educated members on financial literacy topics, promoting informed decision-making regarding their accounts.
- Maintained accurate records of member interactions, contributing to improved service quality and tracking trends.
- Managed high call volumes while maintaining professionalism and empathy towards customers.
- Trained new hires on company policies, procedures, and customer service best practices.
Receptionist
The Last Lounge
Bellevue, WA
2023 - 2024
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for appointments, optimizing staff availability and client needs.
- Maintained organized filing systems for visitor logs and office documents.
- Assisted in inventory management, tracking supplies and placing orders as needed.
Skills
Sales
- Friendly, positive attitude
- Teamwork and collaboration
- Dependable and responsible
- Multitasking
- Flexible and adaptable
- Excellent communication
- Multitasking Abilities
Service sales
Product sales expertise
Sales objectives
Efficient sales transactions
Customer service
Friendly and outgoing
Customer follow-up
Relationship building
Multitasking Abilities
Excellent communication
Reliability
Adaptable and flexible
Effective communication
Goal setting
Education
High School Diploma -
Evergreen High School
Vancouver, WA2004
Accomplishments
- 2024 most Visa sales within credit union
- 2024 top 10 sales within credit union
- 2025 top 3 in sales within credit
- 2026 currently number 1 in sales within credit union
Timeline
Lending Member Advocate 3
Qualstar Credit Union
2024 - Current
Receptionist
The Last Lounge
2023 - 2024
High School Diploma -
Evergreen High School