Feliz Perez
Ada
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Aldi
Ada
06.2019 - Current
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided training to new employees on company policies and procedures.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Delegated work to staff, setting priorities and goals.
- Trained new employees on store policies, procedures and customer service standards.
General Manager
Loves Travel Stop
Ada
04.2006 - 06.2017
- Formed and sustained strategic relationships with clients.
- Designed sales and service strategies to improve revenue and retention.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Recruited, interviewed and hired qualified staff for open positions.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Supervised employees through planning, assignments, and direction.
- Developed service and sales strategies to improve retention and revenue.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Education
High School Diploma -
Latta High School
Ada, OK05-1999
Skills
- Inventory management
- Cash handling
- Employee training
- Vendor negotiation
- Customer service
- Performance evaluation
- Staff scheduling
- Conflict resolution
- Cost control
- Develop policies
- Revenue forecasting
- Adaptability
- Multitasking Abilities
- Problem-solving aptitude
Timeline
Assistant Store Manager
Aldi
06.2019 - Current
General Manager
Loves Travel Stop
04.2006 - 06.2017
High School Diploma -
Latta High School