Andres Ramirez
Downey,CA
Summary
HI, my name is Andres Ramirez. Im 23 years old and my hobbies include going to the gym and playing video games. My goal in life is to be able to give back to my parents who gave me a good life and would like to do the same for them while they get older. I have 5 years of customer experience and 3 years of management. I am a very reliable worker who will show up on time and do my job requirements to the company's standards and values while giving it my all.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
12.2022 - 03.2024
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
- Taught staff upselling techniques to meet revenue targets.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Upheld company standards and compliance requirements for operations.
Kitchen Crew
Holdaak Fried Chicken
- 12.2022
- Prep food items to restaurant and health standards
- Maintain a steady flow of pace on the line to keep customers flowing
- Greeting customers and making sure they get excellent service
- Managing cash at the end of business.
Fry Cook and Cashier, NRO, Shift Manager
Raising Canes
Downey, CA
06.2019 - 08.2022
- Maintained high standards of customer service during high-volume, fast-paced operations
- Certified trainer; responsible for the training of new hires and keeping them to standard
- New restaurant opener, traveled to different cities to train groups of people on what Canes is and the standard we hold ourselves to
- Communicated clearly and positively with fellow crew members and management
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation and presentation
- Resolved customer complaints promptly and professionally
- Ran and performed breaks per California law
- Kept crew engaged in work with a friendly and positive attitude.
- Stocked and restocked food items on the line.
- Followed all safety and sanitation guidelines when handling food and cleaning kitchen areas.
- Adhered to company policies regarding proper food storage, labeling and rotation of stock.
- Inspected fryers regularly to ensure optimal performance and temperature levels.
- Assisted in unloading deliveries from trucks or vans when needed.
- Maintained a clean work area by washing dishes, utensils, equipment and counters throughout shift.
- Cooked orders according to customer specifications within established time frames.
- Monitored product freshness and discarded out-of-date items according to health regulations.
- Operated deep fryers safely while cooking food items as per customer requests.
Receptionist, Janitorial, Daycare
Downey Family YMCA
Downey, CA
06.2018 - 08.2018
- Maintained a clean and healthy environment
- Answered customer questions about facilities and events
- Built rapport with regulars with friendly interactions.
Education
General Education Diploma -
Warren High School
06.2019
Skills
- Communication
- Focused
- Intuitive
- Hard-Worker
- Team Collaboration And Leadership
- Problem-Solving
- Handling Customer Complaints
- Cash Handling
Certification
Servsafe
Food handlers Certificate
Professional References
Caesar Vargas, Raising Canes General Manager, (562) 587-9588
Hobbies and Interests
Cross Country/Track and Field, 2 years
Languages
English
Professional
Spanish
Limited
Timeline
Shift Supervisor
Starbucks
12.2022 - 03.2024
Fry Cook and Cashier, NRO, Shift Manager
Raising Canes
06.2019 - 08.2022
Receptionist, Janitorial, Daycare
Downey Family YMCA
06.2018 - 08.2018
Kitchen Crew
Holdaak Fried Chicken
- 12.2022
General Education Diploma -
Warren High School