Andres Ramirez
15320 Sw 284 St APT 90,FL
Summary
Dynamic security professional with a proven track record at PSI Security and Investigation, excelling in incident reporting and emergency response. Recognized for superior customer service and relationship management, I effectively trained staff and implemented safety protocols, enhancing overall security and operational efficiency. Committed to fostering a safe and welcoming environment.
Overview
8
8
years of professional experience
Work History
Security Officer
PSI Security and Investigation
Homestead, FL
04.2023 - 04.2026
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, providing first aid and emergency assistance as needed.
- Documented daily activities and incidents in detailed reports for management review.
- Trained new security staff on operational procedures and emergency response protocols.
- Collaborated with law enforcement during investigations, enhancing communication protocols.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Shift Manager
Five Guys
Miami, FL
02.2018 - 02.2022
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored team members on customer service techniques and operational procedures.
- Managed inventory levels, coordinating timely orders to optimize stock availability.
- Implemented process improvements, enhancing workflow efficiency and reducing service times.
- Monitored staff performance, providing constructive feedback to promote skill development.
Education
High School Diploma -
Normal Superior Nuestra Señora De Las Mercedes
Colombia11.2014
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Physical fitness
- Emergency response
- Relationship building and management
- FLUENT IN LANGUAGE
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Security Officer
PSI Security and Investigation
04.2023 - 04.2026
Shift Manager
Five Guys
02.2018 - 02.2022
High School Diploma -
Normal Superior Nuestra Señora De Las Mercedes