Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andres Ramirez

2843 Clipper Cove Ln,Florida

Summary

Dynamic and results-driven professional with a proven track record at Amazon, excelling in customer service and communication. Bilingual in English and Spanish, I leverage attention to detail and computer skills to enhance customer satisfaction and streamline operations. Recognized for maintaining high standards under pressure while managing multiple tasks efficiently.

Overview

7
7
years of professional experience

Work History

Product Review

Amazon
Chicago, IL
01.2023 - Current
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.

Delivery Driver

Amazon
Chicago, IL
01.2021 - Current
  • Navigated routes efficiently to ensure timely deliveries and customer satisfaction.
  • Maintained vehicle cleanliness and safety standards for optimal performance.
  • Communicated effectively with customers regarding order status and delivery updates.
  • Managed multiple deliveries simultaneously while adhering to deadlines.
  • Utilized GPS technology to optimize delivery routes and reduce travel time.
  • Assisted in resolving customer inquiries and complaints promptly to enhance service quality.
  • Delivered packages to customer doorsteps and business offices.

Delivery Driver

GrubHub
Chicago, IL
03.2019 - Current
  • Collaborated with team members to coordinate busy shift schedules effectively.
  • Adapted quickly to changing environments and customer needs throughout shifts.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Delivery Driver

DoorDash
Chicago, IL
03.2019 - Current
  • Navigated routes efficiently to ensure timely deliveries and customer satisfaction.
  • Maintained vehicle cleanliness and safety standards for optimal performance.
  • Communicated effectively with customers regarding order status and delivery updates.
  • Managed multiple deliveries simultaneously while adhering to deadlines.
  • Utilized GPS technology to optimize delivery routes and reduce travel time.
  • Assisted in resolving customer inquiries and complaints promptly to enhance service quality.
  • Delivered packages to customer doorsteps and business offices.

Delivery Driver

Uber Eats
Chicago, IL
03.2019 - Current
  • Navigated routes efficiently to ensure timely deliveries and customer satisfaction.
  • Maintained vehicle cleanliness and safety standards for optimal performance.
  • Communicated effectively with customers regarding order status and delivery updates.
  • Managed multiple deliveries simultaneously while adhering to deadlines.
  • Utilized GPS technology to optimize delivery routes and reduce travel time.
  • Assisted in resolving customer inquiries and complaints promptly to enhance service quality.
  • Delivered packages to customer doorsteps and business offices.

Houseman

Marriott
Chicago, IL
08.2025 - 02.2026
  • Maintained cleanliness and organization in guest areas, ensuring a welcoming environment.
  • Assisted housekeeping team by delivering supplies and equipment promptly.
  • Responded to guest requests efficiently, enhancing overall satisfaction.
  • Conducted regular inspections of public spaces to uphold quality standards.

Bartender

Marriott
Chicago, IL
01.2024 - 02.2026
  • Provided exceptional customer service, ensuring guest satisfaction during high-volume events.
  • Prepared and served a variety of beverages while adhering to hotel standards and protocols.
  • Maintained cleanliness and organization of bar area to promote efficient workflow.
  • Assisted in inventory management, tracking stock levels and ordering supplies as necessary.

Restaurant Server

Marriott
Chicago, IL
06.2023 - 02.2026
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted guests with menu selections and dietary restrictions.
  • Maintained cleanliness and organization of dining area during service.
  • Processed orders accurately using point-of-sale system.
  • Trained new servers on operational procedures and best practices.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Concierge Team Member

Marriott
Chicago, IL
06.2023 - 02.2026
  • Assisted guests with check-in and check-out processes, ensuring seamless transitions.
  • Provided information on hotel amenities and local attractions, enhancing guest experiences.
  • Coordinated guest requests for services such as transportation and reservations, ensuring timely responses.
  • Resolved guest complaints professionally, contributing to high satisfaction rates.
  • Collaborated with housekeeping and maintenance teams to address guest needs efficiently.
  • Maintained up-to-date knowledge of hotel policies and procedures, facilitating accurate information delivery.

Banquets Server

Marriott
Chicago, IL
10.2022 - 02.2026
  • Set up and break down banquet spaces according to event specifications.
  • Serve food and beverages to guests, ensuring timely delivery and presentation.
  • Maintain cleanliness of dining areas during events, adhering to safety standards.
  • Assist with guest inquiries, providing excellent customer service throughout events.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Set up banquet tables and chairs based on event requirements.

Barista

Marriott
Chicago, IL
10.2022 - 02.2026
  • Prepared quality beverages in a fast-paced setting to meet customer needs.
  • Maintained clean and organized workstations to comply with health regulations.
  • Engaged with customers to deliver exceptional service and improve their experience.
  • Operated espresso machines and coffee grinders effectively for beverage preparation.
  • Assisted in training new baristas on preparation techniques and customer service skills.
  • Monitored inventory levels and restocked supplies to ensure smooth daily operations.
  • Collaborated with team members to enhance workflow during peak hours, improving service speed.
  • Implemented customer feedback for menu enhancements to boost sales.
  • Maintained a tidy workspace to support productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers warmly and addressing their needs promptly.
  • Interacted positively with customers during busy times to foster a fun environment.
  • Contributed to a cohesive team environment through clear communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained consistent attendance and punctuality.
  • Followed precise recipes for mixing and preparing beverages and food items.
  • Sanitized equipment and cleaned counters and tables to prevent the spread of germs.

Education

No Degree -

N/A

Skills

  • Proficiency in English and spanish
  • Friendly, positive attitude
  • Customer service
  • Attention to detail
  • Computer skills
  • Excellent communication
  • Calm under pressure
  • Active listening

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Houseman

Marriott
08.2025 - 02.2026

Bartender

Marriott
01.2024 - 02.2026

Restaurant Server

Marriott
06.2023 - 02.2026

Concierge Team Member

Marriott
06.2023 - 02.2026

Product Review

Amazon
01.2023 - Current

Banquets Server

Marriott
10.2022 - 02.2026

Barista

Marriott
10.2022 - 02.2026

Delivery Driver

Amazon
01.2021 - Current

Delivery Driver

GrubHub
03.2019 - Current

Delivery Driver

DoorDash
03.2019 - Current

Delivery Driver

Uber Eats
03.2019 - Current

No Degree -

N/A
Andres Ramirez