Andres Ramos
Pleasant Prairie
Summary
Financial Service Associate with background in sales and understanding of how to build client loyalty. Dependable professional with dynamic communication skills. Proven success in streamlining loans processes for optimized support and finance work. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Service Representative
ALEC
Gurnee
05.2024 - Current
- Referred complex issues to management for resolution.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Researched complex issues related to accounts or services provided by the organization.
- Performed regular reviews of customer accounts to ensure compliance with regulations.
- Addressed and resolved customer complaints, leading to a marked improvement in customer satisfaction scores.
- Developed marketing strategies to attract new customers to the bank.
- Forecasted trends by organizing data and creating Excel-based financial models.
- Coordinated with other departments within the bank to meet customer needs.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
- Approved or denied loan applications and explained reasoning behind decisions.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Updated client account information and records in company databases.
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
- Negotiated terms and conditions of loan contracts.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Processed customer account changes with proprietary software.
- Consulted with customers regarding needs and addressed concerns.
- Educated customers on how best utilize their purchased products or services.
- Surpassed sales goals through implementation of successful marketing strategies.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Strengthened customer retention by offering discount options.
Bilingual Teller
Educators Credit Union
Kenosha
01.2021 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Calculated fees due, interest and change for customer transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Bilingual Member Finance Rep
Educators Credit Union
Kenosha
12.2021 - 05.2023
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Boosted financial service sales by using cross-selling techniques.
Warehouse Worker
Amazon
Kenosha
07.2019 - 01.2021
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Cook Trainer
Culvers
Pleasant Prairie
04.2017 - 06.2019
- Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.
Education
High School Diploma -
Tremper High School
Kenosha, WI06.2018
No Degree - Communication Studies
Gateway Technical College
Kenosha, WISkills
- Loan Application Advisement
- Pulling Credit Reports
- Order and Payment Processing
- Credit Card Fraud
- Finance
- Flexible and Adaptable
- Self-Motivated
- Team building
- Loading and Unloading
- Picking and Processing
- Customer Experience
- Customer Service
- Workflow Planning
Certification
- Certified Bilingual Member Finance Rep, Educators Credit union - [Timeframe]
Languages
5
Education
true
Timeline
Member Service Representative
ALEC
05.2024 - Current
Bilingual Member Finance Rep
Educators Credit Union
12.2021 - 05.2023
Bilingual Teller
Educators Credit Union
01.2021 - Current
Warehouse Worker
Amazon
07.2019 - 01.2021
Cook Trainer
Culvers
04.2017 - 06.2019
High School Diploma -
Tremper High School
No Degree - Communication Studies
Gateway Technical College