ANDRES RIVEROS
San Antonio,TX
Summary
Accomplished Director of Operations at Sitel Call Center, adept in implementing DevOps practices and leading teams to exceed objectives. Expertise in enhancing operational efficiency by over 30% through strategic planning and incident management. Skilled in fostering robust team supervision and driving significant cost reductions, demonstrating a proactive approach to achieving business excellence.
Overview
2025
2025
years of professional experience
Work History
Delivery Manager
Chic-Fil-A
San Antonio, TX
12.2022 - Current
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
- Delivered shipments promptly to maintain effective customer relationships and bolster future business opportunities.
- Organized periodic reviews of delivery performance against established goals and objectives.
- Identified opportunities to reduce cost and improve productivity.
- Worked with iteration managers and project managers to deliver initiatives and products utilizing lean and agile project management methods.
- Identified areas for improvement in existing processes or procedures related to software delivery.
Director of Operations
Sitel Call Center
Colombia
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Coordinated activities between different departments to ensure successful completion of projects.
- Created policies and procedures for improved workflow processes.
- Analyzed financial data to make informed decisions on cost savings initiatives.
Education
Systems Engineer -
Universidad Autonoma
Colombia11-2005
Skills
- DevOps practices
- Test planning
- Incident management
- Metric tracking
- Vehicle maintenance
- Emergency procedures
- Team supervision
Timeline
Delivery Manager
Chic-Fil-A
12.2022 - Current
Director of Operations
Sitel Call Center
Systems Engineer -
Universidad Autonoma