Andres Santiago
San Diego,CA
Summary
Results-driven Multi-Unit Leader with extensive experience in the apparel and optical industries. Proven track record of managing high-volume operations (up to $14M) and overseeing multiple locations simultaneously. Expert in talent acquisition, turning around underperforming stores, and building strategic partnerships with medical professionals to drive business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Leader & District Recruiting Lead
Warby Parker
San Diego, CA
05.2025 - Current
- Oversee all aspects of store operations, including sales, inventory management, and staff scheduling.
- Supported Store Re-opening in May 2025, Generated $18,000 on Grand Opening day.
- Direct talent acquisition strategies for the district, managing sourcing, screening, and onboarding.
- Support Districting recruiting for NSo’s, Aliso Village, Santa Monica, Palm Desert, and supported LA Metro stores in all hiring needs.
- Supporting all interviews in the LA Metro area for all Optometric Technicians 2nd round interviews.
- Participated in LEAP Program-Franklin Covey program-Metored by HQ Regional Partner
- Developing Top Talent for continued store growth-Optometric Tech to Sales Supervisor, Advisor to Sales Supervisor, Presently working with Optical Manager for future Store leader role
Dual-Store Manager
Warby Parker
Marina Del Rey & Abbot Kinney
08.2024 - 05.2025
- Supervised operations for two Los Angeles locations Abbot Kinny and Marina Del Rey with a combined annual volume of $4.5 million.
- Creating a combined partnership between both locations to create a One Frame of Mind method
- Led the hiring and training of leadership and advisor teams for both units.
- Collaborated with on-site doctors to create partnerships that increased store foot traffic and sales.
Store Leader & District Vision Services Support Lead
Warby Parker
NY
07.2023 - 08.2024
- Managed the Greene St. Flagship location, generating $4.3 million in annual revenue.
- Coached and developed team to improve metrics on a daily basis
- Supported and collaborated with HQ partners on Store Events
- Supported the District Leader with new store openings Served as the Eye Care District Support Lead, streamlining appointment scheduling and doctor partnerships
Store Leader & District Recruiting Support Lead
Warby Parker
Farmington, CT
08.2022 - 07.2023
- Managed the Farmington, Ct Location geneating 3 million dollars in Annual Revenue.
- Served as District Recruiting lead-Support the opening of Stuyvesant Plaza, with all hiring, and onboarding and orientation for all new hires. Brand new store team, supported in all areas as needed.
- Worked with IOD doctor and created partnership to support store needs. Weekly and Monthly Touch basis with IOD team to ensure consistent communication and support.
- Coached and developed Top talent-Sales Manager Promoted to Store Leader , Advisor promoted to Sales Supervisor
General Manager
Visionworks
Bayonne, NJ
10.2021 - 08.2022
- Directed operations for a top-volume $3.8 million location in NJ Area.
- Successfully turned an underperforming store into a positive-performing unit through strategic oversight.
- Managed employee performance reviews, doctor relations, and loss prevention in a Union based location.
- Created partnerships with OD’s on patient care, and monthly performance metrics
- Support new store openings within the NJ area, recruiting, and onboarding of all new hires for new locations
General Manager
Forever 21
Aventura, FL
12.2019 - 10.2021
- Oversaw daily operations of the top-tier Miami market location with $14 million in annual volume.
- Served as the Credit Card Captain for the Miami Market, driving regional financial goals.
- Collaborated with the District Manager to translate marketing data into actionable strategic plans.
- Successfully turned an underperforming store into a positive-performing unit through strategic oversight.
- Managed a group of 10 Leadership members and Staff of 30 back of house and front of house combined.
- Recruiting, training and onboarding for Miami District. Supported all recruitment efforts, all New
- Store leader onboarding and training.
Multi-Unit Manager
Lenscrafters (Luxottica)
New York, NY
05.2017 - 12.2019
- Managed 5 separate locations without individual store managers,in overseeing all store operations, Supporting Senior Regional Manager
- Supported Boston Location (Newbury St) for 8 weeks as it was an underperforming location and was able to hire top talent, and lead the store in being a top store location. Reporting Directly to Zone VP.
- Focused on turning around underperforming stores and improving district-wide KPIs in Milford CT, and Mt.Kisco NY, and Scarsdale NY.
- Coordinated multi-site hiring, training, and doctor partnerships.
Education
High School Diploma -
Richard R. Green High School of Teaching
Manhattan, NY06.1997
Skills
- Operations: P&L Management, Multi-Unit Supervision, Loss Prevention, and New Store Openings
- Talent Leadership: Full-cycle Recruitment (ATS), Talent Pipeline Development, Training & Coaching, and Succession Planning
- Sales & Strategy: Visual Merchandising, Strategic Marketing, Performance Metrics Analysis, and Market Expansion
- Store operations
- Team management
- Promotions planning
- Employee engagement
- Customer service
- Problem-solving
- Multitasking and organization
- Store merchandising
- Friendly and positive
- Team leadership
- Verbal and written communication
- Team building and leadership
- Customer experience management
- Store opening and closing
- Cash management
- Work Planning and Prioritization
- Conflict resolution
Certification
Food Handler Certification.
Education & Certifications
Languages: English/Spanish
Timeline
Store Leader & District Recruiting Lead
Warby Parker
05.2025 - Current
Dual-Store Manager
Warby Parker
08.2024 - 05.2025
Store Leader & District Vision Services Support Lead
Warby Parker
07.2023 - 08.2024
Store Leader & District Recruiting Support Lead
Warby Parker
08.2022 - 07.2023
General Manager
Visionworks
10.2021 - 08.2022
General Manager
Forever 21
12.2019 - 10.2021
Multi-Unit Manager
Lenscrafters (Luxottica)
05.2017 - 12.2019
High School Diploma -
Richard R. Green High School of Teaching