Lorraine McClure

• Motivate and inspire teams to enhance brand loyalty and cultivate positive store environment for customers.
• Support management teams in fueling the growth of the business through strategic recruiting and internal promotions to develop future organizational leaders.
• Served as a role model by driving high standards across stores and upholding brand integrity.
• Train and develop leaders and associates across multiple locations while ensuring compliance with company standards.
• Build high-performing teams through honest feedback, coaching, and timely development.
• Oversee merchandise presentation to maximize visual appeal and brand standards.
• Support existing and new store launches, manage onboarding, and staff training across multiple locations.
• Led & support weekly district calls and store visits to align teams, share successes, and address performance opportunities.

• Managed daily operations to ensure efficient workflow and resource allocation.
• Coordinated team activities to maintain high standards of service and productivity.
• Trained management and new employees on company policies and operational procedures effectively across multiple locations.
• Developed training materials for staff development and operational excellence initiatives throughout the district.
• Conducted weekly store visits and touch bases across multiple locations.
• Developed and executed operational plans ensuring scalability and adaptability.

• Managed airport rental operations, driving operational efficiency, profitability, and exceptional customer service.

• Directed daily operations of 75-100 staff members and monitored productivity across multiple work groups to achieve performance and service goals.

• Recruited, supervised, coached, developed, and evaluated employees to build a high-performing teams.

• Developed and implemented staffing schedules to optimize workforce coverage and operational efficiency.

• Supported annual budgeting and business planning through analysis of transactions, revenue projections, market share, labor costs, and workforce utilization.

• Maintained effective vehicle control and fleet availability to support customer demand and operational performance.

• Built strong relationships with union representatives, airport authorities, vendors, and airport business partners to support operations and profitability.