Melissa Brizendine
Dallas
Summary
Results-driven Store Manager experienced in retail operations and team development. Increased revenue through effective management of multiple locations and implementation of profitability strategies. Focused on building high-performing teams and achieving productivity goals through organized task prioritization.
Overview
25
25
years of professional experience
Work History
Store Manager/TSM
Palm Beach Tan
Dallas
04.2017 - Current
- Led & motivated a sales team to meet and exceed monthly sales goals
- Drove membership sales & retail sales through effective coaching and training
- Hired, trained, and developed teams, creating a positive and results-focused team
- Monitored daily, weekly, and monthly sales performance, identifying opportunities for growth and improvement.
- Conducted regular coaching sessions and performance evaluations to ensure employee success
- Managed scheduling, labor costs, inventory and operational procedures
- Resolved customer concerns professionally while maintaining customer satisfaction and loyalty.
- Analyzed business metrics including EFT growth, retail sales, conversion rates.
- Developed goal plans for underperforming employees, leading to sales improvement.
- Successfully developed employees to become Store managers and ASM's
- Motivated teams through engaging and supportive leadership practices, fostering a positive work environment.
- Managed daily store operations, ensuring smooth and efficient service.
- Trained new employees on products, services, and customer engagement techniques.
- Monitored inventory levels, ensuring adequate stock of tanning products and supplies.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Office Manager
Garland ISD
Garland
10.2001 - 09.2016
- Coordinated office operations and maintained organizational efficiency.
- Managed schedules, meetings, and communications for staff and administration.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Managed office inventory and placed new supply orders.
- Supervised office staff and facilitated training on company policies.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with district policies and regulations in office procedures.
- Ensured compliance with applicable laws regarding employment practices.
Education
Human Resource Management -
The University of Texas At Dallas
Richardson, TXSkills
- Sales
- Leadership
- Team Development
- Employee Coaching
- Mentoring
- Customer Experience
- Inventory Management
- Interviewing
- Hiring
- Inventory management
- Staff development
- Team leadership
- Cost control
- Time management
- Relationship building and management
- Employee engagement
Timeline
Store Manager/TSM
Palm Beach Tan
04.2017 - Current
Office Manager
Garland ISD
10.2001 - 09.2016
Human Resource Management -
The University of Texas At Dallas