Andres Silva
Mcallen
Summary
At Costco Wholesale, I spearheaded teams across various departments, significantly enhancing operational efficiency and customer satisfaction. My expertise in interdepartmental collaboration and ordering, coupled with a knack for fostering a culture of continuous improvement, led to notable achievements in service delivery and team performance. Skilled in customer service and adept at driving positive outcomes, my leadership consistently improved store operations.
Overview
9
9
years of professional experience
Work History
Front End Manager
Costco Wholesale
06.2024 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Foods Manager
Costco Wholesale
01.2024 - 06.2024
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Enhanced customer satisfaction by implementing new food safety protocols and ensuring proper food handling procedures.
Center Manager
Costco Wholesale
11.2017 - 12.2023
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
- Enhanced team performance by implementing comprehensive training program tailored to individual skill sets.
Food Court Manager
Costco Wholesale
08.2022 - 10.2022
- Improved vendor relationships by mediating disputes fairly and promptly addressing any concerns raised by either party in a professional manner.
- Enhanced overall customer experience by addressing complaints in a timely manner, providing personalized solutions to resolve issues and ensure repeat patronage.
Night Merch Manager
Costco Wholesale
02.2016 - 10.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Science - Criminal Justice
South Texas College
McAllen, TX06-2011
Skills
- Customer service
- Ordering and purchasing
- Interdepartmental collaboration
- Scheduling and staffing
Timeline
Front End Manager
Costco Wholesale
06.2024 - Current
Foods Manager
Costco Wholesale
01.2024 - 06.2024
Food Court Manager
Costco Wholesale
08.2022 - 10.2022
Center Manager
Costco Wholesale
11.2017 - 12.2023
Night Merch Manager
Costco Wholesale
02.2016 - 10.2017
Associate of Science - Criminal Justice
South Texas College