Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andres Sivira

Andres Sivira

Columbus

Summary

At Mercantil, as a Credit Card Specialist, I excelled in client engagement and transaction monitoring, significantly enhancing customer satisfaction and loyalty. My expertise in evaluating financial statements to set credit limits, coupled with a knack for resolving disputes efficiently, led to a notable increase in client retention rates.

Overview

3
3
years of professional experience

Work History

Credit Card Specialist

Mercantil
03.2020 - 02.2023
  • Built strong relationships with customers to increase retention and loyalty.
  • Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
  • Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
  • Evaluated customer creditworthiness and financial statements to determine credit limits.

Education

High School Diploma -

Las Californias
San Diego, Venezuela

Skills

  • Client Engagement Strategies
  • Application processing
  • Transaction monitoring
  • Payment processing

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Credit Card Specialist

Mercantil
03.2020 - 02.2023

High School Diploma -

Las Californias

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Andres Sivira