Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Jacquelyn Campbell

Wichita Falls,TX
Jacquelyn Campbell

Summary

Detail-oriented Customer Support Specialist with diverse background in health insurance, banking, and retail industries within call centers. Proven expertise in delivering exceptional service and resolving complex customer issues. Strong track record in customer service and sales. Excellent communication and interpersonal skills, both verbally and in written form. Experience in healthcare and technology-related fields. Recognized for exceptional problem-solving abilities and adaptability in fast-paced environments. Outstanding organizational skills and attention to detail.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
years of professional experience
1
Certification

Work History

TTEC-USAA Credit Card Services

Customer Support for credit card services
06.2024 - Current

Job overview

  • Assist customers in understanding their monthly statements and how to read them accurately.
  • Researched and resolved customer inquiries regarding billing issues, account transfers, balance inquiries, disputed charges, fraud claims and other related matters.
  • Established strong relationships with customers through effective communication while providing superior service levels.
  • Enhanced overall customer experience by educating clients on privacy, leading to a notable increase in satisfaction ratings.

TTEC-Bank of America Prepaid Card Claims

Customer Service and Sales Specialist
12.2022 - 06.2024

Job overview

  • Responsible for filing fraud and non-fraud claims pertaining to prepaid card accounts.
  • Assist customers who are follow-up on existing claims.
  • Cancel and reissue prepaid cards.

TTEC-Licensed Medicare Insurance Agent

Medicare Insurance Agent
08.2022 - 12.2022

Job overview

  • Enrolled medicare eligible individuals into Medicare advantage plans.
  • Recognized as high performer in consistently completing 100+ daily outbound calls producing 25% conversion rate.

Sutherland Global Health Solutions

ACA Insurance Agent
09.2021 - 02.2022

Job overview

  • Enrolled families and individuals in ACA/Individual medical plans on the NJ Health marketplace as well as off the marketplace.

Connexion Point

Medicare Insurance Agent
09.2020 - 02.2021

Job overview

  • Assist Medicare eligible individuals to select the appropriate Medicare health insurance plan.
  • Present potential solutions using a suite of insurance products.
  • Abide by the procedures, rules and requirements of Connexion Point, regulatory bodies, and state.
  • Meet monthly sales goals including applications submitted, conversion, hours, average handle time.

Anthem

Customer Care Representative
10.2019 - 07.2020

Job overview

  • Proactively resolve members and/or providers' questions and concerns using computer-backed resources to answers.
  • Guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
  • Collaborated with internal teams to resolve customer issues, leading to a 20% increase in customer satisfaction ratings within 3 months.

Education

St Petersburg College

University Overview

Skills

  • Client engagement strategies
  • Customer Resolution Expert
  • Customer engagement
  • Strong verbal and written communication
  • Experience with Medicare Advantage programs
  • Skilled in utilizing Microsoft Office tools
  • Analytical problem-solving
  • Trustworthy execution
  • Sales expertise
  • Salesforce administration experience
  • Proactive self-starter
  • Collaborative teamwork
  • Strong organizational skills
  • Experienced in Zendesk

Certification

Health Insurance license

Timeline

Customer Support for credit card services
TTEC-USAA Credit Card Services
06.2024 - Current
Customer Service and Sales Specialist
TTEC-Bank of America Prepaid Card Claims
12.2022 - 06.2024
Medicare Insurance Agent
TTEC-Licensed Medicare Insurance Agent
08.2022 - 12.2022
ACA Insurance Agent
Sutherland Global Health Solutions
09.2021 - 02.2022
Medicare Insurance Agent
Connexion Point
09.2020 - 02.2021
Customer Care Representative
Anthem
10.2019 - 07.2020
St Petersburg College
Jacquelyn Campbell