Summary
Overview
Work History
Education
Skills
Banking License
Timeline
Generic

BRICE TRUITT

Atlanta,GA

Summary

Highly organized diverse individual that maintains excellent interpersonal communication at work and home. Uses problem-solving skills and multi-tasking while demonstrating high level of accuracy. Knowledgeable in compliance and related regulations enabling superior results. Reliable, dedicated, and express deep empathy to clients.

Overview

7
7
years of professional experience

Work History

Credit Card Specialist

TTEC
12.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Customer Relationship Manager/Partner

Atlanta Bow Tie & Company
11.2017 - Current
  • Used efficient software to understand customer needs and make strategic referrals to business partners.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Assisted with conflict resolution during partnership negotiations and acquisitions.

Lead Front Desk Receptionist

Department Of Parks, Recreation And Cultural Affairs
10.2015 - 11.2017
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Explained details regarding property to acclimate patrons to resort environment.

Education

Regional Transportation Certification - Transportation And Materials Moving

Hawkeye Community College
Waterloo, IA
12.2017

Skills

  • Training and mentoring
  • Schedule Management
  • Financial Management
  • Sensitive Information Handling
  • Verbal and written communication
  • Financial Data Analyzation
  • Credit and Debt Card Processing
  • Correspondence Writing
  • Communications Strategies
  • Government Regulations
  • Technical Presentations
  • Bank Secrecy Act
  • Customer Relationship Management
  • Excellent Nonverbal Communication Skills
  • Financial Documentation
  • High-Volume Environments
  • Past Due Account Management
  • Resolve Complaints
  • Underwriting Understanding
  • Accounting Records
  • Strategic Financial Planning
  • Client Rapport-Building

Banking License

Banking license TTEC University

Timeline

Credit Card Specialist

TTEC
12.2020 - Current

Customer Relationship Manager/Partner

Atlanta Bow Tie & Company
11.2017 - Current

Lead Front Desk Receptionist

Department Of Parks, Recreation And Cultural Affairs
10.2015 - 11.2017

Regional Transportation Certification - Transportation And Materials Moving

Hawkeye Community College

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BRICE TRUITT