Andres Soto

Recorded information, shortages, and discrepancies to keep records current and accurate.

• Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
• Audited and corrected discrepancies in inventory numbers.
• Handle discrepancies and emails of 5 warehouse

• Handled escalated calls calmly, finding resolutions that satisfied both company and customer's needs.
• Managed calls while maintaining courteous and professional demeanor.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Resolved concerns with products or services to help with retention and drive sales.
• Making at least 100 calls to ask clients about their preferences and how we can improve as store to have everything in stock

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
• Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.

• Handled cash register operations and customer transactions to process payments.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Greeted customers and provided product advice to increase sales.