Andres Sousa
Madison,WI
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
21
21
years of professional experience
Work History
Certified Medical Assistant
UW Hospital And Clinics
01.2007 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Manager
Domino's Pizza
03.2003 - 01.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate of Science - Associates Degree in Nursing
Madison Area Technical College
Madison, WI08.2026
Associate of Science - Medical Assistant
Madison Area Technical College
Madison, WI10.2006
High School Diploma -
James Madison Memorial
Madison, WI05.2005
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Vital Sign Monitoring
- Patient documentation
- Patient Assessments
- Medical Records Management
- Customer Service
- Direct Patient Care
- Medical terminology knowledge
- Phlebotomy
- CPR
- First Aid
- Fluent in [Languages]Spanish
Languages
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant
UW Hospital And Clinics
01.2007 - Current
Manager
Domino's Pizza
03.2003 - 01.2007
Associate of Science - Associates Degree in Nursing
Madison Area Technical College
Associate of Science - Medical Assistant
Madison Area Technical College
High School Diploma -
James Madison Memorial