Andres Urzua
Miami
Summary
Experienced and self-assured Computer Technician with expertise in troubleshooting technical problems in fast-paced help desk environments. Skilled in providing top-notch assistance to employees and customers, ensuring prompt resolution of technical issues. Deep understanding of various computer systems and a proven track record of delivering exceptional customer service. Committed to delivering efficient and effective solutions while maintaining a professional and customer-oriented approach.
Overview
6
6
years of professional experience
Work History
Toyota Service Manager
Bean Automotive Group
05.2023 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
IT Technician
South Pointe Construction
08.2021 - 04.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and radios.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Tested new software and hardware prior to deployment.
Computer Technician
Best Buy, Home Theater and Computers
10.2018 - 08.2021
- Kept customers informed of status of pending or in-process work orders and warranty repair items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Informed customers and explained the features, specifications, and benefits of different computer models.
Education
Associate of Science -
Miami Dade College
Miami, FL11-2025
Skills
- Fluent in spanish
- MS office
- Debugging
- Application installations
- Troubleshooting and Diagnostics
- Wireless networking
Accomplishments
Achieved Eagle Scout Rank
Currently working on earning CompTIA A+, Network+, Security+ certifications
Timeline
Toyota Service Manager
Bean Automotive Group
05.2023 - Current
IT Technician
South Pointe Construction
08.2021 - 04.2023
Computer Technician
Best Buy, Home Theater and Computers
10.2018 - 08.2021
Associate of Science -
Miami Dade College
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