Andres Urzua
MIAMI
Summary
Adaptable professional with a background in customer support and technical sales. Known for strong relationship building and problem-solving skills, contributing to improved customer satisfaction and service delivery.
Overview
12
12
years of professional experience
Work History
Member Care Specialist
Jetstream FCU
Hialeah, FL
04.2025 - Current
- Resolved member inquiries and issues through effective communication and problem-solving skills.
- Collaborated with team to streamline processes, enhancing overall member service efficiency.
- Educated members on product offerings, promoting financial literacy and responsible usage.
Service Manager
Toyota Motor
Miami, FL
05.2022 - 03.2025
- Managed daily operations to ensure smooth service delivery and customer satisfaction.
- Trained and mentored team members on best practices and operational protocols.
- Assisted in managing daily service operations to ensure customer satisfaction and service efficiency.
Field Manager
Soccer 5
Miami, FL
04.2020 - 02.2022
- Oversaw daily operations, ensuring efficient field management and optimal resource allocation.
- Trained and mentored staff, enhancing team performance and operational capabilities.
- Developed strategic plans to improve service delivery and customer satisfaction.
- Implemented safety protocols, reducing incidents and promoting a secure environment for players.
Home Theater Sales Associate
Best Buy
Miami, FL
08.2017 - 03.2020
- Delivered personalized home theater solutions to enhance customer experience and satisfaction.
- Demonstrated technical knowledge of audio-visual products to assist customers in informed decision-making.
- Collaborated with team members to maintain an organized and visually appealing product display area.
- Conducted product demonstrations, showcasing features and benefits of high-end home theater systems.
Layout Crew
South Pointe Construction
Miami, FL
06.2014 - 07.2016
- Performed weekend block layout and configured 3D scanning equipment to support accurate construction site measurements over a 3‑year period.
- Set up and operated 3D scanners to capture precise digital models, improving planning accuracy and workflow efficiency for ongoing projects.
- Provided reliable weekend support for construction teams by executing layout tasks and maintaining scanning equipment to ensure consistent measurement quality.
Education
High School Diploma -
John A Ferguson Senior Highschool
Miami, FL06-2017
Skills
- Built, upgraded, and repaired desktop computers during the COVID lockdown, developing strong hands‑on hardware troubleshooting skills
- Diagnosed system issues, replaced faulty components, and optimized performance across a variety of custom PC builds
- Gained practical experience with hardware installation, component compatibility, and system configuration through consistent repair work
- Complaint handling
- Customer service
- Customer support
- Relationship building
- Sales strategy
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Member Care Specialist
Jetstream FCU
04.2025 - Current
Service Manager
Toyota Motor
05.2022 - 03.2025
Field Manager
Soccer 5
04.2020 - 02.2022
Home Theater Sales Associate
Best Buy
08.2017 - 03.2020
Layout Crew
South Pointe Construction
06.2014 - 07.2016
High School Diploma -
John A Ferguson Senior Highschool