Andres Victoria Munoz
Denton,USA
Summary
Dynamic professional with a proven track record in restaurant management and quality control, notably at Gabriela & Sofia's Tex-Mex. Expert in enhancing customer service and streamlining operations, leveraging skills in Microsoft Office and effective communication. Achieved significant improvements in service quality and operational efficiency, demonstrating strong leadership and problem-solving abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender/Server
Mena's Grill Tex Mex Cantina
03.2018 - Current
- Bartender
- Dedicated to providing exceptional customer service
- Cash handling
Assistant Manager
Security Finance, Financial Services
05.2024 - 09.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Manager
Gabriela & Sofia's Tex-Mex
03.2017 - 03.2018
- Make sure everything works properly according to the restaurant necessities
- Training to the FOH personnel, make sure back in the kitchen everything is according to the restaurant standards and inspection departments standards
- Make the scheduled, most important is customers and make sure the personnel works to create high quality service
- Develop relationships and communicate with customers, site managers, developers, land owners
- Estimate costs associated with operations, including repairs or preventive maintenance
- Establish goals, objectives, or priorities for wind field operations
Quality Control Auditor
Tuesday Morning
09.2013 - 09.2015
- Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies
Manager
Davivienda Cali Centro
11.2008 - 11.2012
- Establish goals, objectives, or priorities for wind field operations
- Monitor and maintain records of daily facility operations
- Supervise employees or subcontractors to ensure quality of work or adherence to safety regulations or policies
- Train or coordinate the training of employees in operations, safety, environmental issues, or technical issues
Education
Associate - Laws
Universidad San Buenaventura Cali
Skills
- Office and restaurant management
- Customer service
- Excel (V Lookup) (Pivot Table)
- Microsoft Office
- Upselling
- Cash Handling
- Quality Control
- Guest Relations
- Financial services
Certification
- TABC Certified
- Food Handler Certification
- Bartender License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
Security Finance, Financial Services
05.2024 - 09.2024
Bartender/Server
Mena's Grill Tex Mex Cantina
03.2018 - Current
Manager
Gabriela & Sofia's Tex-Mex
03.2017 - 03.2018
Quality Control Auditor
Tuesday Morning
09.2013 - 09.2015
Manager
Davivienda Cali Centro
11.2008 - 11.2012
- TABC Certified
- Food Handler Certification
- Bartender License
Associate - Laws
Universidad San Buenaventura Cali
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