Lauren Gifford
Ocala,FL
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Tropical Smoothie Cafe. Proven track record in inventory management and guest engagement, enhancing customer satisfaction and loyalty. Recognized for training staff and fostering teamwork, contributing to a positive and productive work environment.
Overview
4
4
years of professional experience
Work History
Server
Cantina Tex-Mex Tequila Bar
03.2025 - Current
- Delivered exceptional customer service in fast-paced environment.
- Assisted with menu recommendations to enhance guest dining experience.
- Processed orders accurately using point-of-sale system.
- Handled cash transactions and balanced cash drawer at shift end.
- Built rapport with regular customers, enhancing loyalty and repeat visits.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Assistant Manager
Tropical Smoothie Cafe
04.2023 - 03.2025
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Developed staff schedules to enhance productivity while maintaining labor cost control.
- Managed cash handling processes, ensuring accuracy in transactions and deposits.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Server
Mission BBQ
06.2022 - 04.2023
- Assisted with menu recommendations to enhance guest dining experience.
- Delivered exceptional customer service in fast-paced environment.
- Handled cash transactions and balanced cash drawer at shift end.
- Built rapport with regular customers, enhancing loyalty and repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant General Manager
Tropical Smoothie Cafe
09.2021 - 04.2022
- Coordinated daily operations to enhance team efficiency and performance
- Developed staff training programs to improve service quality and customer satisfaction
- Implemented inventory management systems to optimize stock levels and reduce waste
- Analyzed sales data to identify trends and inform strategic decision-making
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Education
GED -
Forest Highschool
Ocala, FL06-2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Sales expertise
- Sales techniques
- Food safety practices
- Inventory management
- Positive and professional
- Positive guest interactions
Timeline
Server
Cantina Tex-Mex Tequila Bar
03.2025 - Current
Assistant Manager
Tropical Smoothie Cafe
04.2023 - 03.2025
Server
Mission BBQ
06.2022 - 04.2023
Assistant General Manager
Tropical Smoothie Cafe
09.2021 - 04.2022
GED -
Forest Highschool