Andres Vidal
Anaheim,CA
Summary
Dynamic Customer Service Representative with a proven track record at Vidal's Wholesale, excelling in customer relationship management and problem-solving. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Adept at upselling and resolving complaints, consistently delivering high-quality service under pressure. Bilingual and reliable, ensuring seamless interactions. Open to learn news roles and positions.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Vidal's Wholesale
Anaheim, CA
06.2019 - 11.2024
- Putting orders together for customers who pre-order flowers.
- Assisting customers in picking the freshest flowers for them to maintain high-quality service.
- Responsible for unpacking flowers and inspecting that they are of high quality and correct for the orders already placed.
- Sell flowers to existing and new customers while providing exceptional customer service.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Daily inspections of the products we have before we start the sales are conducted to verify everything is in great condition and ready for customers.
Education
High School Diploma -
John F Kennedy High School
La Palma, CA05-2024
Some College (No Degree) - HVAC
UEI College
Garden Grove, CASkills
- Customer relationship management
- Problem solving
- Attention to detail
- Effective communication
- Fast learner
- Multi-task management
- Money handling
- Empathy and patience
- Punctuality and reliability
- Bilingual communication
- Ability to work under pressure
- Adaptability
Timeline
Customer Service Representative
Vidal's Wholesale
06.2019 - 11.2024
High School Diploma -
John F Kennedy High School
Some College (No Degree) - HVAC
UEI College