Andres Villanueva

I'm in charge of the rotisserie chickens and the ribs in making sure we have them out for the members at all times. I'm in charge in cleaning my work area and the ovens to make sure its a clean environment so that when the members look at the window they know that there chickens and ribs are in good hands and not getting contaminated. I have to make sure we have a pallet of chickens with the right date so that we don't fall behind in the morning or in the afternoon. I have to skewer the chickens and make sure that I have extra chickens skewer so that we don't fall behind and that we have ovens ready at all time. When it comes down to taking out the ovens I could do it in 10 minutes and that's taking the temperature, taking them out, putting it inside the containers and labeling. When I come in I make sure that I have enough chickens down for the night and if I don't I go and grab a lead to drop a pallet down for me and if I'm behind I always make sure to catch up so that the members don't have to wait long. When I come I leave after my morning shift I always setup the closing shift by taking out all my trash, making sure they have an oven coming out soon, and leaving behind two ovens worth of skewers so that they have ovens ready. I always try to know what's going on with my ovens so that I can let management know and then plan my day different if something is wrong with my oven. When I work in the morning I always make sure to have two ovens worth of chickens out for the members so that they don't have to wait for me at all

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.
• Resolved concerns with products or services to help with retention and drive sales.

• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Marked items with identifying codes such as price, stock or inventory control codes.
• Cross-trained in different departments of store to learn new tasks and better understand workflows and business operations.
• Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
• Created storefront displays and installed advertising signs to attract customers.
• Unloaded packages from incoming trucks to inspect contents.

• Pleasantly greeted customers and provided prompt and courteous service.
• Received and unloaded new items upon delivery and checked products for damage and order accuracy.
• Assisted customers with price checking fruits and vegetables and finding requested items in department.
• Checked for outdated and overripe grocery items and removed from inventory.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
• Stayed current on available products, store promotions and customer service policies to better serve shoppers.