Summary
Overview
Work History
Education
Skills
Activities
Certification
Languages
References
Timeline
Generic

Andres Zuniga

Weston,USA

Summary

Sales and operations professional with a strong record at 5th Avenue, recognized for excellence in customer service and team leadership. Developed partnerships that improved guest experiences and implemented strategies that boosted satisfaction ratings. Skilled in data analysis and creating a positive team environment to achieve results. Proven ability to drive growth, enhance operational efficiency, and deliver high-quality customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

SALES AND OPERATIONS

5TH AVENUE
, USA
06.2022 - Current
  • Monitored customer feedback to pinpoint areas needing improvement in guest experience.
  • Ensured adherence to health and safety regulations through consistent facility inspections.
  • Led concierge staff in delivering outstanding service to guests.
  • Facilitated training sessions for new and existing employees to enhance skills.
  • Formulated strategies that improved customer satisfaction ratings and overall guest experience.
  • Addressed guest complaints promptly while maintaining professional demeanor.
  • Cultivated partnerships with local businesses to provide unique discounts for guests.
  • Generated comprehensive reports on operations, feedback, and employee performance.

CONCIERGE AND SALES

5TH AVENUE
, USA
12.2017 - Current
  • Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
  • Ensured compliance with safety regulations within the workplace by following established guidelines.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.

RETAIL

THEORY
Sawgrass Mall, USA
05.2017 - Current
  • Exhibited thorough knowledge of store products and services.
  • Executed transactions efficiently, ensuring outstanding customer service.
  • Persuasively convinced customers to invest in available products.
  • Compiled a catalog of loyal clients for targeted outreach.

CUSTOMER SERVICE IN FRONT DESK

MTOBON TENNIS ACADEMY
Pembroke Pines, USA
05.2014 - Current
  • Monitored visitor access control systems, issuing identification badges as required.
  • Verified identity documents for new customers to comply with company policies.
  • Updated customer information in databases to maintain accurate records.
  • Greeted customers warmly, ensuring a welcoming atmosphere.
  • Responded to customer inquiries through phone, email, and in-person interactions.
  • Maintained an organized reception area, attending to all guests promptly.
  • Generated monthly reports summarizing sales activities and customer feedback.
  • Provided administrative support through filing, photocopying, and scanning materials.

SERVER

LEVEL 29
Pembroke Mall, USA
10.2018 - 05.2022
  • Evaluated existing processes related to server management and recommended improvements.
  • Stayed informed about daily specials, new menu items, promotions.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked food before serving it to customers.
  • Provided excellent customer service to ensure satisfaction.

ASSISTANT ADMINISTRATOR IN CHARGE OF ACCOUNT PAYABLES AND RECEIVABLES

NORTH BELL OF TELECOMMUNICATIONS
Kendall, USA
01.2015 - 01.2017

Education

High School Diploma -

Cypress Bay High School
Weston, FL, USA
05-2020

Associate of Arts - Marketing

Boward College
Davie, FL, USA
01.2018

Skills

  • Outgoing personality
  • Team collaboration
  • Positive attitude
  • Resilience
  • Time management
  • Effective communication
  • Dependability
  • Customer service excellence
  • Sales strategies
  • Data analysis
  • Team leadership
  • Customer relationship management
  • Sales operations
  • Leadership development
  • Luxury brand management
  • Networking skills

Activities

  • Civic engagement advocate - Participated in community-driven causes by signing and promoting petitions focused on social justice, environmental sustainability, and equitable policy change.
  • Door to door sales associate in a roofing repair company creating relationships with clients and coordinating with the insurer.

Certification

  • Google analytics certification
  • Real State license

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

SALES AND OPERATIONS

5TH AVENUE
06.2022 - Current

SERVER

LEVEL 29
10.2018 - 05.2022

CONCIERGE AND SALES

5TH AVENUE
12.2017 - Current

RETAIL

THEORY
05.2017 - Current

ASSISTANT ADMINISTRATOR IN CHARGE OF ACCOUNT PAYABLES AND RECEIVABLES

NORTH BELL OF TELECOMMUNICATIONS
01.2015 - 01.2017

CUSTOMER SERVICE IN FRONT DESK

MTOBON TENNIS ACADEMY
05.2014 - Current

High School Diploma -

Cypress Bay High School

Associate of Arts - Marketing

Boward College

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