Andres Chavez
Palm Bay,FL
Summary
Highly-motivated, career focused IT Specialist with desire to take on new challenges. Looking for a position where I can utilize my strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
Self-Employed IT Specialist
Self-Employed
Palm Bay, FL
03.2020 - Current
- Build custom PCs based on customers' specifications using various components from different manufacturers.
- Install operating systems, applications, patches, and updates, as needed.
- Disassemble and reassemble computer systems to troubleshoot and resolve hardware issues.
- Provide technical support for users experiencing hardware or software issues.
- Consult via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Maintain composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Develop and maintain strong relations with customers to meet quality expectations.
- Implement backup procedures to ensure data integrity and availability.
- Manage virtual machines used for testing purposes or hosting services and applications.
- Stay up-to-date with latest software developments to enhance job knowledge.
Electronics Repair Technician
Experimac
Palm Bay, FL
08.2019 - 03.2020
- Performed routine maintenance and repairs on all types of electronic equipment, including computers, phones, tablets, and other devices.
- Diagnosed and repaired hardware issues related to malfunctioning components such as motherboards, memory modules, power supplies, hard drives, and video cards.
- Disassembled and troubleshot devices to identify and solve complex technical problems related to hardware components, operating systems and applications.
- Provided technical support for client inquiries via telephone.
- Spoke with customers to discuss nature of malfunctions and explain possible issues and repair plans.
- Worked both independently and with crews to interpret electrical malfunctions and make repairs quickly to minimize downtime for customers.
- Managed inventory of parts and supplies for repair services.
- Conducted tests to ensure that equipment was functioning properly after repairs were completed.
- Trained new technicians on basic electronics repair techniques.
- Set up new computer systems according to customer specifications.
- Created backup images of customers' data files onto external storage devices.
- Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
- Estimated repair costs based on parts and labor charges.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS on desktops and laptops.
Education
Information Technology
CompTIA A+ (Plus) Certification
Online Certification03-2024
High School Diploma -
Bayside High School
Palm Bay, FL01-2021
Skills
- CompTIA A Certification - Currently Completing
- Troubleshooting and Diagnostics
- Creative Problem-Solving Aptitude
- Proficient in Microsoft Windows, Mac OS, and Linux
- Extensive Knowledge of Electronic Devices, Components, and Repair Skills (Desktops, Laptops, Mobile Devices, Etc)
- Continuous Improvement and Attention to Detail
- Work Well Independently, as Well as With Others
- Good Customer Communication and Empathy
- Time Management and Reliability
- Highly Professional
- Networking and Security Knowledge
- Virtualization and Cloud Computing Knowledge
- Backup and Recovery
- Reliable Help Desk Support for Customers
- Knowledge of JAVA and Other Coding Languages
- Fast Learner
Timeline
Self-Employed IT Specialist
Self-Employed
03.2020 - Current
Electronics Repair Technician
Experimac
08.2019 - 03.2020
Information Technology
CompTIA A+ (Plus) Certification
High School Diploma -
Bayside High School